Payment Method Registration Errors [Error Code 401 and 601]

[ba3oo]

not[/I] the browser!) and it sent me to a confirmation screen. I just stared blankly for a minute, double checked with logging in, and am listening to the background music in Ul'dah at the moment. All good, appears my account is active again.

What I selected (if it matters, again, I have absolutely no idea what works and what doesn't, and I don't think they do, either)

- Entry account (1 character/world)
- 30 day
- Paid with CC (one that I had tried yesterday as well)



... I don't know. But it worked. I hope this long wall of text might help others, especially considering I could find snippets of information via Google, but nothing about a lot of these issues. Just hope this saves someone else a frustrating time. I'll report back on having Ultimate Pay convert my card to Crysta and if that can be a success coming from Japan with a North American account.

meh i just tried this ... i did get the confirmation page as you said, but when i go to the next step i get 401.. thanks for the tip though

[Tyro]

Omg its a freaking miracle!! Now Crysta is available for my country and could pay through Ultimate Pay! You guys should check if Crysta is available for you too.

Finally I'm back in game!

[Wyverm]

Omg its a freaking miracle!! Now Crysta is available for my country and could pay through Ultimate Pay! You guys should check if Crysta is available for you too.

Finally I'm back in game!

Hey guys, they added the Crysta option for me too. You should try that.
And guess what ? Payed Crysta with my credit card (who was blocked earlier, lol)

[SorriorDragneel]

A tip for people. If using Firefox swap to IE it actually works better for some of SE stuff.

[lanems]

I'm ready to give up and walk away from this game forever. I have tried registering CC through both UltimatePay and GlobalCollect, tried using a PayPal account with enough funds in it, even bought an Ultimate Game Card and my code was declined. I have literally exhausted all possible payment methods and wasted hours trying to give my money to Square/Enix. I've checked that my personal information matches what my credit card is registered as, I've checked for holds on my credit card account. I can't get ahold of customer service for any help. I have wasted too much time. It doesn't matter how much I may like the game, I can't recommend it to anyone...

[GypsieBell]

Its almost a week since I contacted support in both Playspan, Visa and Square about the 11000 error. Ended up giving bf the Ultimate game card for his stuff lol
I might play out the first month then quit, for a sub game I require support and assistance. Hate to say it but you ought to take note from Bliz.

[lanems]

Still no luck... for the record, Blizzard was very happy to take my paypal *and* credit card, despite living in South Korea. Take a hint Square/Enix...

[MeekahYew]

This company is a complete mess. I won't go into detail on all of my own adventures wanting to pull my hair out with these guys. But just to get my character selected on the forums I had to sit clicking repeatedly selecting a character slot that would light up yellow as if selected, but wouldn't save when hitting the save option. Only when I specifically clicked the LITTLE STAR ICON BY THE FACE!? did it finally work. That's the kind of thing I sort of expect from these guys at this point.

Also, I like how there are 78 pages of people having the same problem trying to help each other, and the only SINGLE POST from anyone that works at Square Enix is a post telling everyone to check their banks and that it's basically their fault. That being said.
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------HERE IS THE SOLUTION.--------------

THIS SHOULD WORK FOR ANYONE. (At least I really hope so.)

On the first screen, select whatever account setup you want. It doesn't matter. BUT--
Make sure you select CRYSTA as a payment option.

Paying with Crysta and buying Crysta with PAYPAL is the key to this whole bastard.

When you select Crysta as a payment method there should be an option above to pay for Crysta with paypal or other methods.
I bought Crysta using that or whatever else and then just payed for the game using that Crysta.

It should count as the website's currency and go through just fine like mine did.
The fact that there's a paypal option at least gives you an alternate solution to using your card.
A broad company like PAYPAL might have better luck with mass transactions with a consistent client, and seemingly paypal's management isn't completely inept.
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Good luck everyone, I hope this helps. I'll be checking back soon to see if it does at all. This is a complete nightmare and there's absolutely no reason for it.
Hope it works out for everyone. They really should have solved this by now.