Payment Method Registration Errors [Error Code 401 and 601]

[Kokenin]

thats cute n all saying give them another chance, maybe ill think about it if i ever got my help.. bcz im stilling locked for 15 days, and gamecards wont fkin work, plus i lost my vet rewards PLUS i lost my free transfer off my god forsaken realm, so if they fix this shit maybe i can think about giving another chance, until then im refusing to give my money to a company that dnt give 2 shits about me..

[Kokenin]

you guys are losing hundreds of people.. thousands more losing interest in the game and its entire messed up way of being.. you are way better off making it free once again until SE fixes the crap on there end,.. if i have to wait 15 days to unlock and dnt get my vet rewards back nor my free transfer im just quitting, you will not get my money.. and i know 4 other people who are going to do the same, and hundreds more who are going to follow out.. fix the game or simply make it free while you fix it..

[Kokenin]

i finally got in contact with the csr on phone and he was really cool about everything, apparently they literally have NOTHING to do, with unlocking accounts they have no tools they have NOTHING, he explained to me that it is difficult having people call in about this issue but he cant do anything at all, SE does not give them these keys and only for certain reasons unknown can a account be unlocked.. i was told my only option is to wait the days, as for the vet rewards they will reset, but are lost.. and the worl transfer is lost since i could not pay the game to let me in and use it.. so.. basically im quitting the game and encourage all others having these issues to follow thru make SE listen and stop bullying us.. WE ARE LEGION!, WE DO NOT FORGIVE, WE DO NOT FORGET! EXPECT US!!

[Ebojager]

My conversation with tech support after waiting an hr on the phone to get disconnected and 2 hours for chat support:

Wow great post, but sorry they aren't much help
Would it be possible to add money to your paypal account from your checking and then try using paypal to purchase crysta via UltimatePay? That way there would not be any credit card associated with the transaction?

[Kokenin]

i just quit if they dnt wanna fix anything they dont need my money, and i encourage all others to do the same, by doing so, you force them either make the game free for now OR fix the stuff right now, but i refuse to pay for nothing.

[Pendragon72]

Anyone still having issues trying to sub.or is it just me?

[Tyro]

This is beyond bad costumer service. I can't believe I'm still unable to pay, and SE is doing absolutely nothing to help us, or they are not telling us what they are doing to solve this. SE still blames THE COSTUMER who is trying to pay by any means possible. I purchased a game, and was awful (ver 1.0), supported the game this 3 years before ARR, participated in Beta 1, 2, 3 and EA. The game is awesome and when I finally want to enjoy it, SE refuses to take my money. I don't have access to crysta or gamecards, so I'm just left out of the game I purchased?! I think this stands for a lawsuit of something serious.

[Punishment]

I had written a long post describing how I feel about this issue but SE apparently logged me off and that entire response was lost.

I am currently waiting on UGC to manually drain my card and apply it to my account to buy Crysta. Though I'll inform those in this thread if it works or not. If it does I have also contacted their customer support if we have to go through this hassle each time we want to subscribe.

SE stop acting like this is your first MMORPG because a lot of F2P games now have payment systems that puts yours to shame. I can also predict this being the Achilles heel to FFXIV as subscription based games are going the way of the dodo. I know Yoshida stated they needed money but when you don't accept the money literally being thrown at you it pisses your customers off.

[Jynxi]

Well I've told everyone I know to avoid this game due to the awful customer service I'd recommend you all do the same no sense paying these monkeys.

And I wish others wouldn't resort to the work around surely there are other games you could be playing, Stop making it easier for SE the more people struggling with this issue the most likely it will be fixed.
We should be able to pay like any other normal subscription based game. Using these work arounds decreases the people with the problem meaning less likely they will do anything about it.

Not that they could I mean they're too busy throwing their on crap around the office then helping their customers.
I even tried a lesser known game which while f2p I had an issue I wish resolved it wasn't even important just a simple question And literally in ten minutes they got back to me with the answer.

Meanwhile people are still waiting for a simple reply from SE

I can't stop laughing at how a game so obscure has better customer service than a game that holds the name final fantasy.
Honestly, Has anyone told a news outlet about this? the world needs to know.

[Jauffry]

^ This. I really hate how hard it is to play a simple game. I have done many methods and it's not pretty. It's really useless. SE needs to fix their payment system. I still can't play this game because of it.