Payment Method Registration Errors [Error Code 401 and 601]

[Jynxi]

This is THE worst customer support service in gaming history, As stated earlier I still cannot get in so I said screw it all and returned to a previous mmo which I couldn't play for a year as I was hacked but after I figured out the new system (5 minutes) I sent away a support ticket 5 minutes later? A GM contacted me told me he understood asked for a little more information before he can finalise the process and I reply with the information, twenty minutes later? I've got my account back and they even set up my own support account in case it happens again!

THAT'S CUSTOMER SERVICE!
Did I mention the game is even more popular monthly than XIV? And not one technical complaint! It's shocking this game is even still running with customer service as awful as this, Take your thumbs out of your asses and help your customers!

AND QUIT BLAMING YOUR CUSTOMERS FOR YOUR SCREW UP!

And those purchasing crysta etc I understand you want to play, But finding a loop around Isn't going to solve this problem while It's harsh the more people struggling with this issue the more likely It's going to be solved!

a measly 700+ people is nothing compared to the billions (Figure of speech) of players currently occupying the game so they don't see it as an issue but the larger that number grows the less likely they'll be able to avoid it like they are.




I'm even more bewildered by the fact that this is at the top of the page in technical support and not one reply from SE How hard is it to click on a damn thread that you started!?!?!?!?

[T2teddy]

Error 601 is from GlobalCollect.

I had not known Global Collect was involved when I tried to sub. Once I found out, I switched to a different browser because Global Collect just never seems to work with firefox. I play another game which uses that company and have never been able to successfully buy time while using FF browser.
So maybe some of you are using FF?

[LockeHighwin]

I have heard it recommended to use FF but disable the noscript add-on. It seems to work for some people but I'm still searching for my own solution.

[Shadow78]

Finnaly after a long time, i decided to try crysta and ... works for me!
like someone, i choose to try crysta paiement which is a little more complicated (longer than usual conventional paiement) but secure and safe.

first, buy crysta. That means you need to know the number of crysta you need. Each duration subscription is different and the number is different for everyone, i mean, it really depends on your currency money and then your country. So, i bought 180 days (for me equal to 6594 crysta).
to buy them, i go to crysta and "add crysta". I choose Ultimate paiement and VISA to pay. You fill the fields they ask in a little opening window, and after done that, the transaction is complete. Now you got your crysta and the 1st step is done.

2nd step is to use your crysta to subscribe your duration. and it has to be done easily with no problem of error 401 nor 601. It says at the end that the subscription is done and now you can play.

It worked for me, i hope it will for you...even if the problem is absolutly not resolved at all. I payed via a different method (way) to achieve it. But it's obviously not permit to got a such custom service which doesnt help at all the customers and that everyone's waiting at the door on the game who cannot ever play at all!!!

[Orion31]

in response to the 2 posts above me. i've tried using FF, Chrome, and IE none work. Others have had the same experience, did not matter which browser they used. As for the Crysta option... many people including myself do not have that option available. Some people it is because it is their region and Crysta is not offered in that region so even the Ultimateplay Card work around will not work. However for me it's because SE though in their Software License Agreement they recognize my region as NA, they only recognize it in word but not action. Which I think is some kind of lawsuit? I mean it is stated in their Software License Agreement that it is a binding legal agreement. So if we have to abide by shouldn't they live by their own words and abide by it as well? But as the evidence speaks for itself, they do not abide by their Software License Agreement.

[Jauffry]

So, only Ultimate pay is our way out to pay this subscription game??? I am doing that now and trying to contact them, since I spent 8000 Crysta and it got rejected through pay pal. This is atrocious! DOES IT HAVE TO BE THIS HARD TO PAY. Looking by a company view.. if I did input my card right once, which I did, I received that 401 error, then twice, another 401 error. Then had a VPN to switch me to U.S. I.P address and failed again resulting in a 601 error.... I have a formula for this: [getting sued>fans of the game] - [no fans*crap service & paying in a different country] = GTFO of this game and don't waste my time/Go play another game or MMO and don't come back to another SE game because our fraudulent payment system is god. This is the reason I quit FFXIV 1.0... I couldn't even pay the SUB!

[Jiubei]

I do not know anymore... While I was still in the US I bought my softcopy game legally and played the game with no problem. But halfway through the game I had to move to Shanghai for work indefinitely. Is this why I cannot subscribe? Because I am in China? I have tried every single way said on this forum and none of them work.
Visa
Mastercard
Crysta with Paypal
I even got a relative to try and subscribe for me back in the US and that did not work either

... I spent money on this game. I even bought the collector's edition. Should I be getting a refund? I do not have the luxury of time to spend hours waiting for support that does not come, I have a pretty hectic job and I just want to come home and play FFXIV ARR which I have played since beta testing.

And I cannot even change my region to where I am now. What is up with that?

[At_en_grey]

Had the issue for about 2 weeks, trying every few days, either got 401 or 601. using either Mastercard or Visa and even trying to obtain Crysta with Paypal with no luck. Decided to try AmEx and surprisingly it worked, on two accounts even. Just wondering if anybody else tried using AmEx and having it work or not work?

[Tyro]

Had the issue for about 2 weeks, trying every few days, either got 401 or 601. using either Mastercard or Visa and even trying to obtain Crysta with Paypal with no luck. Decided to try AmEx and surprisingly it worked, on two accounts even. Just wondering if anybody else tried using AmEx and having it work or not work?

I've always been trying to pay with AmEx and nope... I doesnt' work.

[Kokenin]

i miss ffxi... this game this team, this entire system is horrible,,, wasted my money buying this game :'(