Payment Method Registration Errors [Error Code 401 and 601]

[Garbar]

so pissed off. Wasted 4 days trying to pay. Chat support dropped me also after 3 hours. I've called my bank and they don't even see anything other then the test $1 transaction go through.

SE is about to lose another 5 subs (my group). No wonder they lost 600 million dollars last year

[Orion31]

so pissed off. Wasted 4 days trying to pay. Chat support dropped me also after 3 hours. I've called my bank and they don't even see anything other then the test $1 transaction go through.

SE is about to lose another 5 subs (my group). No wonder they lost 600 million dollars last year

Exactly... they lost touch with with the why they do what they do and are only focused on the results of what they do which is making a profit. It's not because their Triple A games didn't sell, they were great games, but they just don't believe in their games anymore. They believe in just making a profit. Hence why their customer support is terrible, their lack of communication with the community, and why their Triple A games didn't sell as well as expected.

Well that is just my opinion though. I'm still unable to pay, I was told over the phone that my situation is under "intense investigation" but words only say so much and I doubt there will be any action to those words. I'm going to try again in a month, if I am still getting errors in a month, I'll be done for a while. Maybe try Dragon's Prophet... I have it downloaded but have yet to try it.

[Bogmali]

So even with purchasing Ultimate Game Cards, the system still declined them for me But Ultimate Pay was a lot more responsive than SE's customer support and they are working on fulfilling my Crysta purchase process. The problem I was told is that there are multiple layers of fraud protection, which is great for the paying customers, and ironically it is so damn great that it is also driving customers away!

UPDATE:

My subscription has been restored thanks to UltimatePay's prompt customer service. Purchased 2 $20 Ultimate Game Card and redeemed them for Crysta, now I'm good for another 60 days. I wish that SE had the same service

[RedAntares]

So even with purchasing Ultimate Game Cards, the system still declined them for me But Ultimate Pay was a lot more responsive than SE's customer support and they are working on fulfilling my Crysta purchase process. The problem I was told is that there are multiple layers of fraud protection, which is great for the paying customers, and ironically it is so damn great that it is also driving customers away!

UPDATE:

My subscription has been restored thanks to UltimatePay's prompt customer service. Purchased 2 $20 Ultimate Game Card and redeemed them for Crysta, now I'm good for another 60 days. I wish that SE had the same service

Want to try this method but I'm scared that I might waste my money on this only to be slapped in the face with another error.

At this point I guess it's worth a try. @_@

[Garbar]

Its not worth it atm.

Trying to add crysta results in the 11000 error from Australia. Either that or a Maintenance screen.

Maybe the game.co.uk site but I couldn't find out how to buy game cards from that site.

[Kengomatsuda]

Its not worth it atm.

Trying to add crysta results in the 11000 error from Australia. Either that or a Maintenance screen.

Maybe the game.co.uk site but I couldn't find out how to buy game cards from that site.

Unfortunately I have already tried the ultimate game card method and the one thing I can tell you is....error 11000 means the option is not available for the country you are in (or something along those lines). As such it would really be nice if SE made it clear which countries had what options :/
Fortunately for me though was that I had a friend who offered to take the card off my hands as she was an American who was about to resub the game anyway so it worked out well for the both of us...hopefully you will be as lucky as me in this regard

As for game.co.uk ...in my own experiences I have tried to buy a card at I think it was £18 or something like that which was fine...until you enter your address and once they register the fact that you're in aus...that 18 becomes 23...so I ended up looking elsewhere and purchasing from
http://www.go2arena.com/final-fantas...d=ALLKEY&id=12
They only charge a 0.4 euro handling fee when I paid via paypal which is nowhere near the price gouge of game.co.uk ...hope that helps you and everyone else with the issue
And yes the EU code does work for aus and NZ...just...if you do buy from go2arena there is a chance they may call you to confirm your purchase (they did me) before they mail you the code...good luck

[RedAntares]

So even with purchasing Ultimate Game Cards, the system still declined them for me But Ultimate Pay was a lot more responsive than SE's customer support and they are working on fulfilling my Crysta purchase process. The problem I was told is that there are multiple layers of fraud protection, which is great for the paying customers, and ironically it is so damn great that it is also driving customers away!

UPDATE:

My subscription has been restored thanks to UltimatePay's prompt customer service. Purchased 2 $20 Ultimate Game Card and redeemed them for Crysta, now I'm good for another 60 days. I wish that SE had the same service

OMG! Thanks a lot! I was able to subscribe again thanks to this method! I didn't had any problems with the code.

My account is active again and should be able to play once I get home from work! If you live in NA and are having this problem you can try the UGC payment.

[morpheurenequi]

Well, I'm living in the USA but my CC (and bank) are from Brazil. Can someone tell me a secure site that I can buy this 'Ultimate Card' or whatever? SE is really pissing me off, but I like Final Fantasy for far too long time to give up that easily! Do I have to redeem it for Crysta? And how can I buy game time with crysta? I don't see it in the tutorial.

[joe_burn5]

OMG! Thanks a lot! I was able to subscribe again thanks to this method! I didn't had any problems with the code.

My account is active again and should be able to play once I get home from work! If you live in NA and are having this problem you can try the UGC payment.

I'm in the US and this method worked for me too! Paying for Crysta via UGC works great!

[shenirio]

It seems that this shit will NOT get fixed or at least they dont have any plans to addressing this at this point in time and no one knows when they will look at this problem according to the rep i just had a convo with on the phone, for those who can pay for there subs using crysta and Ultimate Time Card or what ever it is called this is what you will have to do to continue playing the game and for those who cant use either of those payment methods then im sorry you are fresh out of luck and will not be able to play this game again. Unless you go buy another copy of the game and register your account in one of the regions this game is availible to, if SE took your money for the sub and you still cant access the game then they will refund you your money back "maybe". the subs SE will lose because of this problem is fine by them because they know very well they have very very very loyal fan base and that is why they dont care about losing subs. was told that the only way they will even pay attention to there payment problems is if we go report our problems to major gaming industries in some sort of artice or something like that and make the world know how this company is treating there customers and taking there money without giving them access to the game or refunding the money they took.