Payment Method Registration Errors [Error Code 401 and 601]

[Zaychan]

fyi, I'm in Canada, but my U.S. credit cards won't work on the square enix site as a method of payment, so my work around is to buy ultimate game cards (I used the PC Game Supply online store, as well as I bought one at Shoppers Drug Mart in the store, both cards worked fine), the PC Game Supply site will deliver digitally, so then you can use that to purchase Crysta to pay for your ffxiv account, and then you can setup a recurring payment with the payment method of Crysta. Maybe this information will help someone out there who is having problems.

WARNING/NOTE: this will only work for you if Crysta are available in your region. I think they are not available in EU and actually probably most other countries they won't work, only try this method if you are in Canada or the U.S., or any allowed country.

the note that square enix has about where Crysta has is quite vague but it says "If you live outside of the United States and Canada, and outside of North America and South America, the Crysta System may possibly be available to you pursuant to the policies of Square Enix Co., Ltd. or Square Enix Ltd., depending on where you are located. "

[Garbar]

I just tried adding Crysta to my account and Im getting error 11000 when trying to add 20 when i tried to specify the amount it went to a maintenance screen

[NGdraconoss]

Still nothing, no email recived, no error launched and no technical support, when i bought the game the credit card charge was taken days after i got my licence, so i dont know if the bank is still procesing my purchase, i dont want to try again and finally paying twice for the service. How many days i must wait until you SE puts hands to work a resolve this FREACKING ERROR ! ... i pay for a game i cant play even dont let to pay for play?! c'mon you suck!

[Imoye]

Still nothing, no email recived, no error launched and no technical support, when i bought the game the credit card charge was taken days after i got my licence, so i dont know if the bank is still procesing my purchase, i dont want to try again and finally paying twice for the service. How many days i must wait until you SE puts hands to work a resolve this FREACKING ERROR ! ... i pay for a game i cant play even dont let to pay for play?! c'mon!

The issue has been around since september and they've done nothing so far.

I'm also unable to play. I advice to you use your money on another game. Usually companies would take matters such as this one very seriously, but SE doesn't seem to care.

[InoriYuzuriha]

So almost 4 days in this forced withdrawal...
When will we get a SE reply?
and srysly WHY can't you guys be like other p2p games?
example WoW.. payments are so EASY in Blizzard

[Smokron]

Got the same stuff happening but I'm trying to pay with a Pre-paid $50 Mastercard. This stuff usually works with all my online games. Would it be a waste of time to call SE through their phone support? I'm pretty certain I'm locked out for 30+ days =/

[InoriYuzuriha]

Would it be a waste of time to call SE through their phone support?

Yes big waste of time...
it'll be like "You can try another payment methods... if theyre not avaible at your region, wait 30+ days and try again."
Hope now is pray that SE add more payments methods(world wide) or fix this stupid error.

[Swiper]

I'm wondering as to why SE doesn't just add a paypal option?

I mean its not hard is it to just add a "check out with paypal" or subscribe using "paypal" option in the mogstation?

[Maneki-neko]

I'm wondering as to why SE doesn't just add a paypal option?

I mean its not hard is it to just add a "check out with paypal" or subscribe using "paypal" option in the mogstation?

Yeah I would love a PayPal option, it would make subbing so much easier! I did ask their superb support about this but got my ticket closed without explanation. Guess they don't want money.

[DarkStaoneDragon]

I'm wondering as to why SE doesn't just add a paypal option?

I mean its not hard is it to just add a "check out with paypal" or subscribe using "paypal" option in the mogstation?

This I can't hit like enough. SE stop supporting Playspan so my wife and I can't pay for our subs. and retainers.