Payment Method Registration Errors [Error Code 401 and 601]

[Dratsab]

I live in South Africa. Square sells the game here on all the store shelves, but doesn't let South Africans pay for the subscription. This is theft. I have paid for a game that only has a one month 'free trial' (anyone see the irony there?).

I have never encountered a company so inept that they are unable to accept their customers' money.

My suggestion is for everyone to just give up on FFXIV and allow it to be the dismal failure it was clearly always destined to be.

[Samich4ME]

So i have to try again in 24 hours? and that doesn't work what then? do I try the next day and the next day? because I have checked and done everything you have said, I just dont understand why... is it because I live not i EU? and in NZ?

[T2teddy]

Oh heck I live in Canada and they don't want my money either apparently.
NO. I should not have to wait 24/48/72 hours for my card to be processed when it takes 30 seconds with my other games (one of which uses Globalcollect like you do!!!)
So too bad so sad SE.
You've lost yet another willing-to-pay-but-you-won't-let me customer

[Gandrake]

Just talked to someone from Square by chat and they gave me two options, one was

SEE Karen: Can you please send a scan or digital picture of your credit card, with the name and only the last 4 numbers clearly visible to the email address sel-id@square-enix.com.

Please make sure the other digits of your card number are not visible (blacked out).
Please ensure that the attachments do not exceed 5MB in size and write 'Ticketnumber xxxxxxx' in the subject line.

SEE Karen: I will then escalate to our account department and you will be contacted again in an email."

or i could get a time card from anywhere in EU -- i live in NZ and my account is EU so it will work.

You: if i buy a game card from the UK for example will it work here in NZ for my account?
You: time card**

SEE Karen: Your account is EU so it should yes

Thats what i got from them.

[Samich4ME]

OMG you play in New Zealand as well ! I feel less lonely in my issues with this payment system yay!

But seriously, so its not us being in NZ that's the problem, it's them?

[Gandrake]

Square wont admit it but yes the problem is all on there end.

[Razetsu]

OMG I've the same problem here. really annoying. -"-

[gav1]

The free trial for my FFXIV collectors edition ran out on the 6th October, I subscribed using the Mog station and used a debit card first, which had a $1.35 pending transaction that was never processed. Used a credit card next that has two pending $1.35 transactions that I'm betting will never go through. Have purchased a game card from game.co.uk am waiting for the email with my codes as per suggestions made in this thread.

Hopefully that will be a way around the issues I have been experiencing with the billing system put in place by SE. On that note, SE WTF!. You know situations like this require a CONTINGENCY PLAN. You know the thing you plan to do in the event something goes wrong, like this billing system was bound to do. What SE should be telling people is where to go and what to do so they can keep playing, even if that is to purchase the game card from game.co.uk. They should also have come clean regarding the fact that the issue with the billing is at their end and not ours or our banks. There should be enough anecdotal evidence given in this forum for you guys to have at the very least investigated the issue and post an update since the thread was begun. Whats the worst thing for most people is not knowing what to do, and for that we have had to go through forums like this to get the info we needed. Thanks all those who have posted suggestions here to get us though. As for the post by the SE rep, man...cmon whats the deal, either come out with an honest response with some accurate information on where we can get the issue resolved, or heres a thought, just fix the problem. It is said that sarcasm is the lowest form of humour, but I'll argue it is the highest form of criticism. Guys, pull your finger out!

I hope all those who love this game can get what they are trying to pay for and that I can join you folks again on this awesome game.

[gav1]

The game card really does work, good onya guys!

[RubySt]

I had this problem, too. Error 401 and 601. My boyfriend and I tried to pay with the same credit card. For him it just worked fine. I got the errors.

Square Enix asked me via Email to send them a picture of my credit card and make sure that the first 12 digits of the card are blacked out. You then have to send it to sel-id@square-enix.com including your ticket number because the standard email-address filters out all the attachments.

I sent them the picture and today (4 days later) I got an email that my problem is fixed and I can register and use my credit card for subscription.... and now I'm back in game.

Hope this helps you guys and solves your paying problem, too.