Payment Method Registration Errors [Error Code 401 and 601]

[Bodhi_Sattva]

The longer it goes on the longer I feel like not subbing at all... I sat here at my desk all day yesterday trying to fix this issue to no avail. Do you really expect me to do this again today SE?

I spoke with my financial institution and they said to speak with SE cause SE is the one not taking my money and just charging me $1 a bunch of times or wait 10 DAYS!

I tried to speak with SE about this today and waited patiently since 9AM (PST) and was when my number qued in chat that "No agents are avilable at this time"

REALLY SE!?!?!?

You're breaking my heart

[Mikeyeli]

Ive had it, I give up! my patience is up, I dont know why I expected competent customer support coming from SE, they obviously dont care, ill take my money elsewhere, its not like im asking to get stuff for free.

You may have made a good game, but going through all this crap isnt worth it. Good bye!

[Jayvenpup]

This is really saddening for all those people who are a family playing the game and may not have more than the one credit card. I for one play the game with my wife and we have more than one card (all with same bank) and the comment above stating that you can't use one card on more than one account answers that bit. But why not my other cards with enough money?

I am tempted to talk to my bank today and see if they can check with Mastercard themselves because this is ridiculous.

On top of that, I tried the game.co.uk method and they cancelled the order (paid via paypal, waiting for response to see the why aspect).

My wife and I would normally get peeved enough to walk away from the game but for two reasons: 1) We have friends we got hooked on the game lately and 2) her account is now subbed for 3 months.

I really hope for all our sakes that our attempts to try different payment methods isn't shutting us down for 30 days.

[shenirio]

so after waiting in queue for hours I finally got one of there retarded agents and this is how it went.


You: hi
Agent Joseph M: While I look over your ticket information, may I have your first name please?
You: XXXX
Agent Joseph M: Thank you XXXXX. I see you are checking the status on a suspension, is that correct?
You: yea
You: I want to know how long my account is locked for
Agent Joseph M: Ok, I can open the account, verify it with you, and we can go from there.
You: i tried to do my sub but kept getting the 601 and 401 error
Agent Joseph M: Ok, am I looking into SQUARE ENIX ID XXXXX from the ticket?
You: yea
Agent Joseph M: For security reasons, please provide us with as much of the following information that you can:
Name
Date of Birth
Email
Address (Including City/State/Zip code)
You: xxxxxx
Agent Joseph M: Ok, where are you currently located?
You: xxxx
Agent Joseph M: So you want to check how long the automatic lock out for the 601 and 401 errors has left, is this correct?
You: yea
You: i want to know how long the lockout is before i can try again
Agent Joseph M: Ok, I just need the card number you used and I can check for you.
You: may i ask why you need my card number?
Agent Joseph M: We need the card number to look it up through our billing and fraud data base, it will show if the payment method was used, and if it has any lock outs associated with it.
You: xxxxxxx
Agent Joseph M: Thank you, just a moment while I check that for you.
You: kk
Agent Joseph M: Sorry about that wait, I did check with the billing and fraud department, unfortunately we can not guarentee access to the game outside of the support territories, those being Japan, European, and North American. The card was just not able to be applied currently, most likely because of the card's registered area if it is the xxxx.
You: what kind of bullshit is that
You: you sell a product but it is not a guarantee it will work in certain regions?
Agent Joseph M: The error codes are most likely because the game isn't fully supported in your region, do you know if Crysta is available in the SQUARE ENIX account manager?
You: no it is no
You: not
You: i used this same card for ver 1.0
You: so what is the problem that i cant pay for 2.0
Agent Joseph M: Unfortunately all we are getting is a general error, there isn't a specific reason given. However as the "my location" are not within the support regions we would not be able to guarantee service.
You: i thought this was a world wide game
You: you sell a product but cant guarantee the service for certain regions?
You: this sounds like fraud to me
You: my brother in the next room can pay for his account but i cant
Agent Joseph M: It is only in the support areas listen on the web site, you would need to select a region in order to create the account. Only the support regions are available to be selected.
Agent Joseph M: Some people may be able to get the account to work outside of these regions, but it is unsupported.
You: so you are telling me you took my money for a game that i cant even play
You: tell me what that sounds like to you
You: so is it possible to change my account to a region that is support?
Agent Joseph M: I do apologize about the situation, but unfortunately if the payment doesn't work on the account we would normally see if there is something we could help with or inform the customer of. The only issue we can see aside from the general payment attempt failed on the account is that your current area is out of the supported area.
You: yes i get that bullshit excuse
You: how do i solve it now
Agent Joseph M: Unfortunately not on the account you currently have, you could create a new account if you would like, but they can only be created for the supported areas.
Agent Joseph M: Once the account is created by the user, the country code, name, and date of birth can not be changed.
You: you have to be kidding me
You: so my problem cant be solved?
You: is this is what you are telling me?
Agent Joseph M: We can not changed the region, and any payment attempts made outside of the supported area are not guaranteed to be available.
You: look just give me a straight ancer
You: can my problem be solved? yes? or no?
Agent Joseph M: Not in regards of changing the country code on the account, no. It is possible to make a payment out of the supported region but it is not guaranteed.
You: so exactly what am i so pose to do with a game and account that i cant even pay to play?
Agent Joseph M: Are you and your brother using the same card?
You: no
You: different cards
You: same address
Agent Joseph M: You may want to try the card they are using as it seems to be working. Just be sure the addresses on the account are the same. There is no guarantee, but it's the best option I can think of.
You: we did try that as well but got the same error
You: i was told that you cant use the same card on 2 different accounts as well
You: im guessing that is why it doesn't work
You: is that information correct?
Agent Joseph M: That may be, some banking institutions allow it, and others don't because it looks suspicious for the same card paying double of the same amount at the same time.
You: we never had this issue back in 2010 he was paying for my sub, cause i did not qualify for a credit card but now i have my own and i cant even pay for this game
Agent Joseph M: I do apologize for the confusion and inconvenience. I wish there was more we can do, but we have exhausted all of our options currently.
Agent Joseph M: The only thing I can suggest is to follow the LodeStone to see if there are any announcements regarding the expansion of our supported areas.
Agent Joseph M: Are there any different issues I can assist you with right now?
You: you guys are nothing but thieves who sell a product but don't even say which regions the game is supported by
You: this is the FIRST mmo i have come across that is only available in certain regions
You: thank you but i will just cut my lost and take my money somewhere else and just to find a way to make people see you are nothing but scam artist and a fraud company thank you and i hope SE goes bankrupt
You have disconnected.




and that is it went, it seems that this game is buy at your own risk because they don't guarantee it will work in certain regions.

[Renuvian]

Day 2 of (forced) FFXIV Withdrawal: There's this weird brightness outside that is slightly warm on the skin... Must remember not to look at the large light bulb in this thing they call "Sky".

So I just waited 2 hours in the Chat Support just for it to go "No Agents Available to Chat. Try again later." Uh... I thought that's why I was in Queue was BECAUSE the agents were busy? The Chat Support wasn't closed yet... So what, did all of you jerks just decide to quit?
I have tried this with 3 different cards that are to three different accounts. You TOOK the payment for the Digital Collector's Edition, but cannot subscribe me? I find it amazing no one has sought legal actions yet for just stealing money at this point.

[InoriYuzuriha]

Seriously WTH is that?
I've 'paid' my subs 1 week b4 the 30 days end with this stupid automatic renewal.. everything went fine.. and then when the 30 days trial ends I get a mail saying that my payment was refused..
Checked the credit card and everything is ok and now when I try to pay this sht I keep getting 601/401 and the funny thing is that there isnt any other payment method to my region.
soo what now?

[Imoye]

Seriously WTH is that?
I've 'paid' my subs 1 week b4 the 30 days end with this stupid automatic renewal.. everything went fine.. and then when the 30 days trial ends I get a mail saying that my payment was refused..
Checked the credit card and everything is ok and now when I try to pay this sht I keep getting 601/401 and the funny thing is that there isnt any other payment method to my region.
soo what now?

At this point I'd just advice people to stop trying and not giving them anymore money. Flood the forums with posts.

I bought a product which I can no longer use, because of inadequacies in SE's way of handling payments. To me that sounds illegal. This is not even a new issue and has been going on since september (maybe even august) and they've done nothing to correct it.

It's a good game, but no one should support a company that doesn't stand up for their own shortcomings.

[Guammasa]

I've contacted my bank and global collect several times. Bank says everything is fine and nothing should be getting denied or marked as fraud. Global Collect has said twice now that the problem lies on SE's end. Notice the complete lack of a post or update from SE's side? Obviously having a 40+ page thread last month that was closed and this one that is at 60 pages now doesn't mean anything. Not to mention the smaller threads about the same thing littering the forum. The CSR I spoke to early this morning said its being looked into but there is no foreseeable date of the issue being fixed. To me that translates to: We know about it and don't care, thanks for your initial purchase, now fuck off and quit bothering us.

The only thing we can do, as we seem to be such a small portion of the FFXIV community is plaster the attitude and lack of support provided to customers that supported this relaunch all over the internet. Spread it around to review sites and blogs until SE feels it. It makes no sense that the game is sold in a region only to not be able to play it. That sounds like theft. Take my money for the base product and then tell me its my fault because of where I live that I can't subscribe and enjoy the product.

[Kublai]

I seriously hope this will be fixed ASAP.

[angel465]

I finally broke down n said f it let me sub cuz I really do want to play. So on top of the 60 I gave to SE for the collectors edition (psn) I have to pay monthly to play the game which imo is a rip off. If this was squares intention the whole time it should of been a free to pay similar to DC but whatever that's life, I just never heard of an mmo in which u have to pay for the game itself n then the gameplay. So I headed over to the mog station put in my cc info n I get nothing but errors 401, 601.... Bravo SE for making a sucker out of me n everyone else who purchased your "free trial". I like the game itself but the way you guys are trying to get rich shame on you, besides I checked out the server I was playing on Siren on my friends game n yea there are ppl playing but no where near the amount I use too see. I wonder why?