Payment Method Registration Errors [Error Code 401 and 601]

[Scrumba]

Here is the email I've sent to myself as a reminder every month of how to pay (how ridiculous that is...):

How to pay for ffxiv:
1. buy ultimate game card from pcgamesupply.com
2. try adding crysta
3. if doesn't work call paybycash.com and request they process

[Theorac]

Figured it was time to come back after the initial crowd had settled. Now I'm getting error 401 too when trying to register for automatic renewal. This is a rather ancient problem from when the game was released, so its disappointing to see that it is still not fixed. You would think that a bug free payment system would be rather high on the priority list. I'm reading that time cards don't seem to be working consistently,so I'm not buying one.

Trying again tomorrow, then its "See you sometime next month XIV!" or well D3 DLC ..

Good luck to anyone else who is facing the same problem!

[Scrumba]

Basically, I was told that they cannot handle my billing issue over email and that I would need to contact chat or phone support. Here's my response (note where they have miraculously kept the processing fees, but not allowed me to pay the monthly sub fee):

~~~

Don't worry about it... I've been in contact with your chat support and not only were they useless, but extremely rude and condescending. I have never dealt with such a horrible "customer service" department before. I really hope that I never need to contact the chat 'support' again.

I played FFXI for close to a decade and never had the billing issues I have now and never needed to contact 'support'. I know that if I ever have any issues in the future to the point of needing to contact support, I would rather cancel my account and never deal with Square Enix's horrible billing system or rude customer service again.

One thing I'd like to point out is the additional $10 that Square Enix have taken out of my account. For some reason you can keep the 'processing fees', but are unable to process a simple monthly subscription payment.

Now tell me how that makes sense?

Have a good day.

[Scrumba]

Dear Customer,

Regarding your request for billing support. Please find your answer below.

If you are receiving an error 601 or error 401 when attempting to update your payment method, then there is an issue where the financial institution is declining the authorization attempt. Unfortunately as SQUARE ENIX is not the financial institution, we are not provided with any information as to why the authorization was declined, only that it was. Please confirm that all billing information is entered correctly on the SQUARE ENIX Account in question. Please also note that once an authorization has been rejected, that form of payment cannot be attempted again for a full twenty-four hours, and any further attempts before that time will automatically be rejected. If you would like further information about this specific authorization attempt, please contact your financial institution. If you wish to begin playing immediately, please choose a different payment option and payment method, available through the SQUARE ENIX Account Management System.

Thank you for contacting the SQUARE ENIX Support Center.


~~~~

After the above email, I write back to them explaining why the payments are being declined (due to fraud prevention, etc), but not understanding how the processing fees are going through. I also attached copies of my bank statements which show the processing fees from Square Enix are going through.

I then receive a response back from them saying that the issue cannot be handled over email and to contact chat support with yet another follow up email survey asking "How was our support?".

It's a vicious circle with them. I have this image of one person sitting at home playing Final Fantasy and watching movies, just cutting/pasting blanket replies to anyone who contacts their support.

Not worth the time or trouble.

[UltraThunder]

Haha true that!

[Ryto]

So never expecting any kind of errors when I was giving money to a company to play their game I ran into this 406 I've now read quite a bit about. There was enough funds in my account at the time of trying to purchase a months subscription and now there isn't, rather 2 GBP less since I tried more than once thinking it was only a minor error.

Will this money be returned to my account? Just wanted to play the game.

[Myobi]

Anyone with error 406 managed to pay via Steam Wallet?
If so, is it possible to pay 2 different account via the same steam wallet? o.O;

[Myobi]

Kay, just shared this at http://forum.square-enix.com/ffxiv/t...82#post1991582
Will do it here aswell ~ good luck guys.

“Solved!”, kind of ~ Crysta does work, you must pay it via paypal.

1) Go to: https://www.paypal.com & make an account if you don’t have any yet.
2) Log into Mog Station @ https://secure.square-enix.com/account
3) Go to Square Enix Account Settings > Add Crysta
4) Select the amount of Crysta you need (1,099Crysta if you only use 1 character per server)
5) Select “UltimaPay” as payment method.
6) Select the extra choices tab & pick up “Paypal”.
7) Fill in with your account details & voilà!

It took me a couple of hours to get my Crysta, so you might have to wait awhile too, don’t stress out I had no errors or whatsoever ~ hopefully it will work out for you aswell.

[Band_Tribal]

Kay, just shared this at http://forum.square-enix.com/ffxiv/t...82#post1991582
Will do it here aswell ~ good luck guys.

Problem resolved. Thank you.

[zeke181]

I gave up in disgust half a year ago after trying every method suggested and haven't looked back. Played on a time card for 60 days but that is hardly a solution to their broken system and see no point in jumping through hoops for them.

Just logged on to tell the rest of you still getting billing issues to give up and move on.