Payment Method Registration Errors [Error Code 401 and 601]

[Autarkis]

I got the 401 error as well, Aus player.

I went to https://www.kinguin.net/ and got an EU gamecard with PAYPAL.

Took about 5 mins, now in game.

[vp_cmc]

I got the 401 error as well, Aus player.

I went to https://www.kinguin.net/ and got an EU gamecard with PAYPAL.

Took about 5 mins, now in game.

Thank you, that worked! I was paying from credit card.

But the method is strage. After purchase completed, they sent a photography of card with SN. It feels something dirty for me

[Ache]

I'm curious if pointing this issue out on a couple of mainstream review sites or blogs will get the attention it needs to light a fire under SE's ass and get this issue fixed. Not sure which ones to pick, but I think if SE gets slapped hard enough with some really bad PR maybe our wallet-woes will start to matter to them.

Edit: just saw this post above.



agreed, where should we start pointing it out, I'm not too big on what sites are the heavy hitters in the gaming community anymore.

Try reddit, ign, gamefaqs, MMORPG, twitter, Facebook, google+. After you're done on social sites hit them hard on retail reviews. Amazon, game stop, wall mart, etc. That should get their attention and if not hurt them on any new gamers buying their shit for brains service game.

[BraveVesperia1990]

Anyone has non-EU account that used time cards and successed ?

[Lament]

I posted a while back to say I had successfully registered my CC.

Today, my sub went through successfully. I just got an e-mail about it 2 or so hours ago.

In case it helps figure out why this error is happening/to who, details, again:

Country: Brazil
Account Region: Americas
Legacy?: No
Card: VISA credit card (int'l)
Note: Crysta is not a payment option for me. My SE account is new and was created during early access. I had never registered any payment methods in it.

I registered my credit card several days ago, via the SE account management page, NOT MogStation. I did not use spaces. I didn't get any errors. I was then able to get my subscription set up on MogStation - again, no errors.

Today, my sub payment went through without any problems. I did not get 401 or 601.

I know this is unhelpful to everyone who can't get Crysta, Time Cards, and is still unable to pay, but I'm dropping the info here just in case it helps figure out if there's a pattern for the people who are having problems.

@BraveVesperia: EU Time Cards will only work on accounts that are lumped into the EU region (this includes oceanic players). If your account is lumped into Americas, you won't be able to get the card to work. They're region-locked.

[morpheurenequi]

Good to know, Lament. I have the same information as you (Country: Brazil, Region: The Americas). The difference is that I don't have any subscription saved as you already had several weeks ago, and now when I try to register a credit card (which is different from paying), it returns me Error 601. I guess I'll just keep trying this week and see if I get interested in other game with a competent billing system.

[Lament]

Good to know, Lament. I have the same information as you (Country: Brazil, Region: The Americas). The difference is that I don't have any subscription saved as you already had several weeks ago, and now when I try to register a credit card (which is different from paying), it returns me Error 601. I guess I'll just keep trying this week and see if I get interested in other game with a competent billing system.

Are you registering through MogStation or the account management page? If the former, try the latter - that's how I registered mine. In the Lodestone: Help&Support > Square Enix Account Information > Square Enix Account Management System > Register/Update Payment Method. If you succeed, then go to MogStation and try setting up your sub.

If that doesn't work either, I have no idea. ): Good luck.

[morpheurenequi]

Are you registering through MogStation or the account management page? If the former, try the latter - that's how I registered mine. In the Lodestone: Help&Support > Square Enix Account Information > Square Enix Account Management System > Register/Update Payment Method. If you succeed, then go to MogStation and try setting up your sub.

If that doesn't work either, I have no idea. ): Good luck.

Well, thanks for the good luck wishes. It shows me the same Error 601... =/ I'll never understand a game that don't want money and more subscribers...

[Kieyanna]

my housband pays his account without problem and when he goes to pay my account we recive the 401 error... what kind of joke is that...