Payment Method Registration Errors [Error Code 401 and 601]

[shenirio]

So has the free trials ended yet for the non-legacy players? I think tonight's the last night and then they start rejecting everyone else's money. I might have to get a bowl of popcorn and watch this thread grow twenty pages overnight.

I'm here waiting for the same to happen

[Hycinthus]

So has the free trials ended yet for the non-legacy players? I think tonight's the last night and then they start rejecting everyone else's money. I might have to get a bowl of popcorn and watch this thread grow twenty pages overnight.

When is it exactly? I was waiting for this thread to get bumped.

[Lament]

It ends on the fifth, but I'm not sure at what time (since it's already the fifth in a lot of places, including where I live).

Edited to add: SE sent me an e-mail a few days back about a payment scheduled for the 6th, but no time was specified.

[Guammasa]

Global Collect's response to my slightly irate email in which I expressed my feeling ignored and pushed aside by both parties and their automated responses. I still feel like this is SE's plan, to bounce us around until we give up and then they don't have to worry about it anymore.

________________

Dear (me),

Please be informed that we are sorry to hear that you feel ignored and irritated at the degree of customer support from both companies.

We certainly did not want to give you that feeling. Unfortunately we are not able to solve this issue on our end, since Square Enix have to solve this on their end.

For your information I have received a link from Square Enix with further information regarding the error message.

http://support.na.square-enix.com/ma...r2em53bnr9djq7

Therefore I have escalated your email to Square Enix again, and requested them to contact you as soon as possible in order to get this issue solved.

Please accept our apologies for any inconvenience caused.

Kind regards,
Ilse,
Customer Services.




________________

So, between my bank and Global Collect its quite clear who is responsible for this issue. I'm waiting for the "contact" from SE to tell me how this is my fault though and that there is nothing they can do about it.

[zeke181]

After sending a photo of my credit card with blacked out numbers I received a reply from customer service stating that they had whitelisted the card on my account for 30 days and I was to try subscribing again. Still got the 401 at the final step.

[BraveVesperia1990]

The automatic renewal is under maintenance. I wonder that they can fix the problem ? I went to the bank and figured out that my money was deduced for trading with SE, but my account has not activated yet. Really don't know what's wrong with this organization ...

Love the game but hate the owner !!!

[mharici]

Square Enix, things are getting disappointing on your side especially in regards to your billing and customer service.

I 401 errored, but my Mastercard is pending the 1 euro fee ($3ish AUD) times two and my prepaid Visa card was billed three times.

Now, I have to resort to buying a game time card and if that doesn't work I'd have wasted my money.

Get your act together and find a solution or you'll be waving bye-bye to more customers and lots of money.

[Narlor]

So let's see what the game devs are up to lately on the FFXIV forums:

http://forum.square-enix.com/ffxiv/t...50#post1377850

Clearly, Miqo’te's butts > people not being able to pay for the game.

Yes, I understand those two problems (if the former can even be called that) pertain to very different aspects of the game (and must be answered by different sections of the SE team), but it still shows their sense of priority: they get a dev to give a thorough answer to that topic while this one continues to be ignored or, at best, receives copy-paste answers.

[Caeylen]

I used my CC on this account and it works just fine. I wanted to use the same card on my roommate's account but I got the 401/601 errors. So, I bought a game card for my second account and it is also being declined. Please fix this soon Square-Enix.

Square-Enix says that it is an issue with my credit card company. I called them and confirmed that it was not. I then proceeded to use the same credit card to buy a game time card from Walmart.com. I had no issues using the same credit card on Walmart.com. Now, I have a valid game time card, but that is also not being accepted by square-enix.

[Zeila]

I used my CC on this account and it works just fine. I wanted to use the same card on my roommate's account but I got the 401/601 errors. So, I bought a game card for my second account and it is also being declined. Please fix this soon Square-Enix.

Square-Enix says that it is an issue with my credit card company. I called them and confirmed that it was not. I then proceeded to use the same credit card to buy a game time card from Walmart.com. I had no issues using the same credit card on Walmart.com. Now, I have a valid game time card, but that is also not being accepted by square-enix.

Have the same issue, tried paypal, tried 4 different cards (Visa/Mastercard), even bought a Game Time Card still can't do anything. At this point I've already tried multiple times, no answer from SE on a ticket I put in weeks ago, I am pretty much done at this point. It's just unfortunate they are going to bleed subs due to people not being able to sub, interesting. I wish everyone luck that still keeps on trying.