Payment Method Registration Errors [Error Code 401 and 601]

[Eminleo]

After trying endless hours, spent a lot of money of buying random cards and points, still didn't work.
I just want to play the game that i like at night/weekend, why is it so hard?

[Loe_ferret]

Ok, I am a bit upset over this. One, my girlfriend and I have accounts at the same bank. Her credit card worked. Mine did not. I get the 601 error.

Next I buy a ultimategamecard AS PER the recommendation of your support staff after 2.5 hours waiting for support. So I go to redeem the card. Error Code 11000.

Do you want Australian's to play this game or not?

Also I will note that despite you rejecting my card. You still managed to charge $1.34 to my credit card, so obviously the bank is not rejecting this transaction...

Seriously, what gives? Don't give me crap about it not being your fault. I can order from all other online stores and MMOs without an issue yet you are the first to reject my money...

[Astrah]

Nope. No luck.

I wish i had screen shotted the actual shot of it going through but this is all i have. If anyone knows where i can go to get the info of the time and date that it went through, i'll screen shot that as well.



Notice it says payment method is debit card...

[Divinehero]

actually it says credit card/debit card

[MikoChihiro]

Just got my 5th automated we dont care about you response, although this one had a few extra lines at the bottom. Im sorry but are you threating me with a 30 day suspension, for what, are you kidding me, your blocking me, just take my money already, why is that so hard, make product, sell product, get money, happy.........

Please be aware that if the current credit / debit card you're using has resulted in either of the codes listed above, that card will be blocked from any further billing attempts for 24 hours. At this time, please try using another payment source as continued attempts using the blocked card will reset that 24 hour timer.

If you attempted this method of payment multiple times with a failed result, there is a possibility of a longer block being placed on the account. This block can last 30 days. If you have done this, you will need to use a different billing method.
Thank you for contacting the SQUARE ENIX Support Center.

[Astrah]

lol but it does say a card which most of you are having problems using. There was no crysta or any of that crap bought. I put my card information in and it went through just fine. Im just trying to be helpful as i was having the same problem as most of you yesterday...

[Aketo]

Not even going to try to put my information in, they locked me out yesterday, I would imagine the lock is gone but what would the point be?

I am not going to waste 2 hours on phone or live chat to be hung up, on nor am I going to spam trying to get my payment in that will never go
in get my account locked and my card denied.

The irony is that this card and the bank I sue are the same ones I used when I bought and played 1.0, way to treat your customers.

Sadly I have not the heart or patience to be treated like crap by the lack of customer service reps with SE, not that I would wish after
all the game when through to have it fail.

But really when the game is run my incompetent fools that won't take your money be it a bad service provider they got to take care of
payments or just plan bad coding in the payment system I just shrug and sigh to myself.

I know the some people in japan can be stubborn but for SE they take it to whole new level even making it clear to have customer service
reps in other countries with a SE office to basically cut us off or point the finger at us or the banks.

I mean I hope that SE doesn't go out of business but if they are so unwilling to fix and look into even taking our money I see no way how
they can even stay in black at alone make back the costs of redoing FFVIX all over again.

Instead of making the best of this relaunch and the money and good loyalty they could be making both with the player base and the gaming
community they instead squander it both with the economy, servers issues and now the ability to even take people money.

Shame I really wanted to see this game become something big but with how things are right now I might not be returning at all, because I am
not going to bend over backwards and beyond just to get back in game if they have not the common sense to get someone to look at the matter then
they don't deserve my money or anyone else in my opinion.

For those that went though the hoops to get back in commend you, as for me I'll wait for upcoming MMO's while I watch saddened on the sideline to
see where SE goes with this and how the next few weeks play out.

[weezdajuice]

waited a full 24 hours. card was processed again, clicked proceed and THE SAME ERROR IS HAPPENING. I'm just about to give up entirely.

[darthkyron]

I wonder if this is an "Accident " to us 1.0 players so we go and buy the game again

[MikoChihiro]

Decided to give up on the Credit Card since neither of the 3 Credit Cards will work or my Debit card. So went to Crysta, my only other choice, Credit Card got declined there too, so then tried the Paypal option.....



Looking at Paypal, and after calling and talking to a wonder lady Ann who read my transaction line by line on their end, the Payment went through fine, no blocks, no errors, no holds, but Paypal said 3 seconds later Playspan sent the request to void the transaction.......so then why did you reject it after you already took it out.......WTF