Payment Method Registration Errors [Error Code 401 and 601]

[Erra]

I live in EU and was able to buy Crysta using PayPal option in Mogstation

Also when you get 601/401 are your bank account charged for 1$ by SE or GlobalCollect ? In my situation I was getting 601 with Visa Electron but registering VISA Electron as VISA on MogStation solved my problem O.o

[PaperHageshi]

Team
I have the same problem, i live in Latin America and tried with 6 different cards from 3 countries, including US. I may have a hint of how this works, and is not SE fault, is the partner they choose to provide support and delivering the payment system. I think if we stick together and everyone just submit their tickets to SE Support they will realize that hey have a HUGE problem with their payment system. As you can see, the current GM in this forum states that the current users with this issue is an "small number", but this WILL Increase, and it would be a shame for SE, after ALL this work, losing players for problems with payment systems, a thing not even related to the game.
Lets stick together and SPAM those tickets. Also, twitter and other ways to let know SE supervisors about this problem.
Also, the problem is NOT Global Collect, i used that for another payments and works just fine.

Regards.

Paper

[Tyro]

Lets stick together and SPAM those tickets. Also, twitter and other ways to let know SE supervisors about this problem.

Paper

I support this! Lets set a time and day for spamming this!

[ShuyinTakahara]

I'm having the same Issue too. I want to renew my sub which In turn runs out In 9 days time. Yet I get the dreaded 601 each time. Any suggestions? it's a Visa electron.

[Wyverm]

I'm having the same Issue too. I want to renew my sub which In turn runs out In 9 days time. Yet I get the dreaded 601 each time. Any suggestions? it's a Visa electron.

Can you buy Crysta ? If not, there isn't a solution yet, just pray or quit the game.

[shenirio]

just got an email from them for a ticket i submited over a week ago, told them that i was not able to pay by deibt or credit card and i could not use crysta or ultimate pay because of the region i am in and this is what they replied with.

Dear Customer,

Thank you for contacting the Square Enix Support Centre.


We are sorry that you are encountering a 601 Error when trying to register your bank card in your Square Enix Account.

Please make sure that direct debits are a valid option on your bank card.

Please note, that this issue may be caused by transactions being blocked due to unauthorised payments and/or too many attempts per card number, Square Enix Account or email address on a given day. One bank card cannot be used more than three times per day. If you have made two tries already, we would advise you to not try a third time, as more attempts may cause the issuing bank to block the card in order to prevent suspicious activities.

You may have to wait anywhere from 24 hours to 30 days before trying again depending on how often you attempted to register the bank card before contacting us. Please let us know if you wish to escalate this issue to our head office for further investigation.

In the meantime, you may wish to use either the ClickandBuy service or Square Enix Crysta.

We are sorry for any inconvenience caused and hope that this has helped solve your issue. Please do not hesitate to contact us again if you need further assistance


Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/

[stevo]

just got an email from them for a ticket i submited over a week ago, told them that i was not able to pay by deibt or credit card and i could not use crysta or ultimate pay because of the region i am in and this is what they replied with.

Dear Customer,

Thank you for contacting the Square Enix Support Centre.


We are sorry that you are encountering a 601 Error when trying to register your bank card in your Square Enix Account.

Please make sure that direct debits are a valid option on your bank card. <<<<<THIS.

Please note, that this issue may be caused by transactions being blocked due to unauthorised payments and/or too many attempts per card number, Square Enix Account or email address on a given day. One bank card cannot be used more than three times per day. If you have made two tries already, we would advise you to not try a third time, as more attempts may cause the issuing bank to block the card in order to prevent suspicious activities.

You may have to wait anywhere from 24 hours to 30 days before trying again depending on how often you attempted to register the bank card before contacting us. Please let us know if you wish to escalate this issue to our head office for further investigation.

In the meantime, you may wish to use either the ClickandBuy service or Square Enix Crysta.

We are sorry for any inconvenience caused and hope that this has helped solve your issue. Please do not hesitate to contact us again if you need further assistance


Kind regards,

The Square Enix Support Centre team

Thank you again for contacting us and for your interest in Square Enix products!
More help and information is available at the Square Enix Support Centre website.
http://support.eu.square-enix.com/

This is what, I believe, caused my problem.

I use a prepay mastercard and even though funds are more than sufficient it won't let me set up direct debits as it is not linked to any bank account.

Easy solution is to let people pay in advance 30, 60 etc days without going for automatic renewal, or to be not reliant on the direct debit method, I sub to Lovefilm (dunno why, lol) on same card and never had any issues.

[Ache]

D.. Did they actually say to pay with Click and Buy? Rofl!!! This auto reply must be 6 months old lmao. Unless I'm missing something, that system was removed around summer. Meh.. Those of you stuck with the credit card only option should take a bit of your time to get the message out to mainstream review sites to put some pressure on Squeenix. The problem has been around since early September and they've done nothing. If we only keep posting on their forums the problem will be kept nice and quite for Squeenix. Spread the word. They don't seem to have learned their lesson after v1. They made an 'OK' relaunch and went back to their old ways. Don't forget to slap em with you wallet on the way out lol.

[shenirio]

note that the support email is from EU instead of NA where my account is registered, and we all know the part about the bullshit excuse that it is our banks that blocking the payment. Honestly if they dont say something like they will look in to this i will just call it quits eventhough i'm a 1.0 CE holder

[Ailes]

Is this same thing going to happen to all of those whose free trials are still in effect? If so, then it's going to be very interesting to see what happens. It's very disheartening to see how badly this has been handled and to think that they're either going to wait until everyone else can't play to address it, or flatout not do anything at all, makes it even more frustrating.