Payment Method Registration Errors [Error Code 401 and 601]

[Ache]

Gotta love those "Solution" posts that don't bother reading previous posts lol....

[StrangeLove]

I think we just need to view this as another level of the game but you need the right party!
First a Conjurer with Calm Skills followed by a Warrior with Refund Rage skills (though this may be ineffective due to adds aka Customer Service Agents debuffs); to draw out the adds you need a tank, preferably a Paladin, with Spirit Within Phone Skills, once the adds are drawn out then the Thaumaturge casts Forum Fire III to render the adds useless which should draw out the final boss Yoshi.
Casters should watch out for his "WeSincerelyApologize" mind debuff which will cause delay and lag spikes but his deadliest moves are the 601 and 90000 AoE quickly followed by a random choice of "World is full", "You are already logged in", or "Unable to complete version update" which will affect all parties members and cause the instance to reset. However, once defeated you will get Achievement Unlocked: Ultimate Zen Patience award and will be allowed to continue playing the original quest line.
So you see with the right party you can overcome this newest bonus level!

[Ache]

You sir, just made my day lmao.

[Zefie]

My apologies SE Support but I confirmed that your answers for this issue are false. I am a support fan of your games and I never feel so disappointed for this excuse, even in your worst moments. I called my bank, I called Visa and Mastercard support center from Argentina both of my credit cards are international, and when I register one card to an account, I can’t register the same card for a friend or my brothers. Just take care of this issue because I can keep playing but there are people that can’t, even with the use their official credit card and in my case I can’t pay the service for my family or friends. So this is my answer I called all the entities of my credit cards and my bank and the answers were: this is ridiculous we could never stop such a small transaction. So please I will be polite, take care of this if you really wanted ARR to be the game you wanted it to be, take a move on this problem. Thank you.

[PaperHageshi]

Team
I have the same problem, i live in Latin America and tried with 6 different cards from 3 countries, including US. I may have a hint of how this works, and is not SE fault, is the partner they choose to provide support and delivering the payment system. I think if we stick together and everyone just submit their tickets to SE Support they will realize that hey have a HUGE problem with their payment system. As you can see, the current GM in this forum states that the current users with this issue is an "small number", but this WILL Increase, and it would be a shame for SE, after ALL this work, losing players for problems with payment systems, a thing not even related to the game.
Lets stick together and SPAM those tickets. Also, twitter and other ways to let know SE supervisors about this problem.
Also, the problem is NOT Global Collect, i used that for another payments and works just fine.

Regards.

Paper

Then again, they contacted me. I explained the problem, and they asked me to CALL Playspan in order to add crysta. When i check if i can pay with crysta, i noticed that im my page doesnt have the option, unlike another friend that is new to the game. Somehow, i think that is the 1.0 profile. can you guys please confirm if everyone having this problem is 1.0? Im trying to get to the root of this.

[Legionz]

Then again, they contacted me. I explained the problem, and they asked me to CALL Playspan in order to add crysta. When i check if i can pay with crysta, i noticed that im my page doesnt have the option, unlike another friend that is new to the game. Somehow, i think that is the 1.0 profile. can you guys please confirm if everyone having this problem is 1.0? Im trying to get to the root of this.

I am from 1.0 and i dont get the option to add crysta.

[PaperHageshi]

Thats it. We BUILDED this game, and now, we are getting this response. Is there a way to TRANSFER Crysta from another account? Anyone had luck with this ?
http://www.pcgamesupply.com/buygames...FaXm7Aod3R4A3g

According to this blog added by Legionz,

http://www.xivnation.com/news/servic...-players-quit/

he solved the problem by buying the Ultimate Game Card and converting to Crysta.... does anyone knows the full process?

[Legionz]

I never solved the problem. I can't crysta with that card becauce i do not even get the option to add crysta.

[Pando_cat]

I have a friend with the problem that he can't see the Crysta option, is this happening to anyone else?? apart for being unavailable to pay with the credit card he have (he is from south america so i guess that is the problem)

This sucks, playing mmos gives you the bonus of having friends all around the world (some ppl like me have a hard time making friends even in games) and that one of them can't play is really sad... u_u

[Ache]

If anyone here knows Japanese maybe they can try searching for Yoshi-P's email address or some other form of external contact to get the message across to someone in a higher position. Customer support is garbage so we should try knocking the door higher up. On another note we should try spreading the message to other web sites (review sites, retailers, reddit, etc). By only talking about this problem here Squeenix is making sure these problems stay quite. Maybe then we'll get some sort of response, with a definite solution to this ridiculous problem. Spread the word my friends .