Payment Method Registration Errors [Error Code 401 and 601]

[Sindweller]

Day 7 for me, zero chat response support, zero e-mail response support, zero forum further acknowledgement. Can such an issue be for real? This is so ridiculous coming from a suppose to be respectable company called Square Enix. Absolute rubbish service and worse is that some if not most players are very keen on getting this issue resolved because WE WANT TO play badly!

Just a reminder that patience is a virtue.

[ViciousValentine]

After noticing that SE has been taking $1.00 every time I get Error 401/601....it just made me more depressed... I am using exactly the same card I used in 1.0, so how can I be having so much trouble PAYING you!? I have tried 4 different cards with a variety of banks..do I need to fly to Japan and throw my money at you guys??!!

[Puzyn]

I initially set-up automatic payment with a $50 visa gift card before my free subscription expired. Once my free subscription expired, I got error 401. I tried again the following day using the same card twice and still got the same error. Then I called the card's financial institution to find out what has been withdrawn and found out $1.00 was withdrawn for each of the 3 attempts but the subscription payment was not. How can they withdraw the cc processing fee and not be able to withdraw the payment? Can someone shed light on that?

[Kasualty]

Ok soo.. after my first attempt the 1.00 finally disappeared from my bank account and I tried my credit card again, with the global collect standard way, and it went through fine. Hopefully when the actual card gets billed it goes through ok.

[Orma]

Ok soo.. after my first attempt the 1.00 finally disappeared from my bank account and I tried my credit card again, with the global collect standard way, and it went through fine. Hopefully when the actual card gets billed it goes through ok.

So before you got the error and you waited till the one dollar was removed then tried again and it worked on global collect?

[Vazerus]

Happy Monday, Square Enix!

We've completed a whole week without acknowledgement of this issue, other than the initial post of this thread, which was wrong. I would really like to try to enter payment information for my fiancee's account, but support said I should wait two weeks from the incident to try again. Two weeks is a little silly, and you all at SE know that, [sarcasm] so I know you contacted GlobalCollect to unlock everyone's payment [/sarcasm], so we can pay you our hard earned money. I'll even buy 180 days on her account! Hot darn, almost (another) $80 into your low coffers.

Did I mention my fiancee and I were subscribers to your last MMO, XI, for years? Yeah, we've paid you LOTS of money in the past, and you can reciprocate that with some support. I would just like to play with my fiancee, if you don't mind.

Sincerely,
Vazerus (and fiancee)

[DFEGHALI]

its all globalconnect fault!
it has all those weird security into it

SE change the company you are using
and you will be fine

[Nemuri-hime626]

I was wondering how you add a payment method? My free trail days are almost up and I'm trying to figure out how to add my credit card to my account to pay. I can't fins anything in payment methods, and all I get is having to register for Crysta. I've given up trying to use my credit card since I can't find anything, but now when I try to register for Crysta it just tells me there is an error and that I should call support if it happens again.

I just want to be able to pay for the game when the time comes so I don't have to worry. Why is this so hard!? I can't find an answer anywhere. TAT

[Orma]

I was wondering how you add a payment method? My free trail days are almost up and I'm trying to figure out how to add my credit card to my account to pay. I can't fins anything in payment methods, and all I get is having to register for Crysta. I've given up trying to use my credit card since I can't find anything, but now when I try to register for Crysta it just tells me there is an error and that I should call support if it happens again.

I just want to be able to pay for the game when the time comes so I don't have to worry. Why is this so hard!? I can't find an answer anywhere. TAT

You have a failsafe in crysta. There's a solution for Crysta buying a few posts back using Ultimate Pay. Use that.

[Nemuri-hime626]

It's not only that though. I'm first trying to enable buying crysta, but I get this error 20003 every time. I'm not sure if it'll get fixed soon, but if it isn't I can't even try to buy crysta at this point if the site won't even let me enable it. I don't know how much longer I'll have to wait for a result.