Payment Method Registration Errors [Error Code 401 and 601]

[anderconda4584]

So after a few days of not getting any reply about this 401, I got this just a few hours ago...

[t2839426:8b4b] unable to activate my account
from support_na_ol@square-enix.com to you
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Dear Customer,

Regarding your request for support. Please find your answer below.

We apologize for any confusion regarding this matter, however only new users/users creating a new service account as well as those who add a different platform(i.e. PlayStation 3 to a previously Windows only service or vice versa) will get a 30 day free trial. 1.0 users outside of the above scenarios would only get 14 days free in FINAL FANTASY XIV: A REALM REBORN as part of the "Welcome Back Campaign". Additionally a 7 day trial extension was granted to all users who registerd by 09/09/2013 as compensation for the server related issues at launch.

Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.

As you can see, my message title says "unable to activate my account". Yet, they reply to me pretending I emailed them asking to play for free... WTF???? They aren't even reading our emails. Pretty damn ridiculous. I'm just about to the point to where if this isn't fixed VERY soon, I'm just gonna say screw it and not play this game. I will have my bank reverse the damn payment for the upgrade to the collectors edition to. I can play games to

[Kasualty]

I am still extremely frustrated with SE and this whole error thing... I broke down and bought a Ultimate Game card and then bought the Crysta, which everything worked fine. So I am back online for 30 days... it costs me 20$ Canadian to play for the 30 days, when it should only cost 15$. If the credit card issue is not fixed by the 30 days, I will most likely just call it quits with this game, I am not going to buy cards every month to pay for the game.

[Thorvald]

My solution ...

While I don't like all the work I had to go through, it does work ...

-PC Game Supply ... go to the site, make an account so that you can make your purchase.

-Buy the Ultimate Game Card .... (amount of your choice).

-You will need to verify the purchase before you are charged ... I had them send my phone a TXT message and then entered a code ... was fast.

-The card code will be in your orders on the web site.

-Use the Ultimate Game Card code to purchase Crysta from the SE Account Management site...

-Then use Crysta to pay on the MOG site .....

While I don't like doing all of this in order to pay you(SE) to play your game, I at least have an answer that which you were not able to avoid in the first place. Its rather sad in truth.

I hope this helps anyone else having this problem. Just avoid using your credit card here and use PC Game Supply to buy the UGC. It was fast and easy enough. Now that I know it works, I will probably purchase a large UGC so that I can purchase plenty of Crysta and avoid making to many transactions.

Thorvald

[Rissy]

-Use the Ultimate Game Card code to purchase Crysta from the SE Account Management site...

I repeat with the fact that many of us don't get to buy Crysta, when we attempt to add Crysta, before even given payment options, we get THIS

[DrFlesh]

I repeat with the fact that many of us don't get to buy Crysta, when we attempt to add Crysta, before even given payment options, we get THIS

95% of the posters are too retarded to understand this

[Legionz]

I repeat with the fact that many of us don't get to buy Crysta, when we attempt to add Crysta, before even given payment options, we get THIS

I get that too. We have no way of going about this. If SE does not fix their shit ppl like Rissy and myself won't be able to play.

[Tsukki]

I repeat with the fact that many of us don't get to buy Crysta, when we attempt to add Crysta, before even given payment options, we get THIS

I have the same issue.

Wont take my Card, Crysta unavailable..

The only possible solution I know of right now, is if SE could transfer the existing service account FFXIV to another SQEX ID, one that is known to work.


The main source of this problem is the "Region or Country" your SQEX ID is set to.

[shenirio]

I have the same issue.

Wont take my Card, Crysta unavailable..

The only possible solution I know of right now, is if SE could transfer the existing service account FFXIV to another SQEX ID.


The main source of this problem is the "Region or Country" your SQEX ID is set to.

I also have this problem

[IceLord]

I got a Ultimate game card from Walmart it works good luck every one.

[Vazerus]

Walmart canceled the transaction for 2 (web/email version) $20 ultimate cards for my fiancee, and she also emailed ultimatepay to see if they could do this manually... with no response, of course. She also tried using Paypal.

We're running out of options here, and I will NOT wait 2 weeks to 2 months for her account to be "unlocked". That's unreasonable and just plain ridiculous. I either want MY money back for my unused time, or I want my fiancee to get to play the game with me like we intended all along.

I also shouted in Ul'dah to let other players know (who got 30+ free days) to avoid using one card on two accounts so some people can try to avoid this issue.