Payment Method Registration Errors [Error Code 401 and 601]

[Divinehero]

yeep this is the tip of the iceburg it's gonna get bad if they don't fix this in the next 2 or so weeks

[Zadin]

Even though the entire 601 and 401 problem emerges for different reasons, one of the bigger reasons seem to be that people using CC's might not live in the country (or even just be on vacation) where their account was created. Ex: created in Sweden and moved to Japan. Considering a lot of time has passed since the v1.0 release, assuming that everyone is still living in the same country is plain ignorant (people DO move for different reasons). So when a payment from the new country is trying to get through, you automatically block it because the IP belongs to another country than the signup account settings country that can't be changed (that I've seen so far, can be wrong on this one) or the CC from the new and current country isn't from the original country with your old address.
It's like saying "NO! If you move overseas, forget about your account!"
That is NOT okay. Period.
If you got to call support to make them change the country for you, fine. That allows us an option at least. Now we have to abandon our old accounts and buy new ones just to be able to play. Oh, and 300hrs+ worth of time that we put down is gone and no type of refund or compensation.
Square, shape up. Now.

If this is your way to counter RMT's you're clearly doing it the wrong way and that you can't acknowledge that is sad on another type of level.

[Ultradark]

Even though the entire 601 and 401 problem emerges for different reasons, one of the bigger reasons seem to be that people using CC's might not live in the country (or even just be on vacation) where their account was created.

I highly doubt that. It is just an error processing the payment and if you try it more than one time you get locked out.

[Zadin]

I highly doubt that. It is just an error processing the payment and if you try it more than one time you get locked out.

Getting thr error from the beginnig for no reason doesn't seem to be the case. Something is making GlobalConnect to decline the request. Then the horror starts.

[Gus]

Check that, works for me!
http://forum.square-enix.com/ffxiv/t...orks-for-me%29

[Braj]

Check that, works for me!
http://forum.square-enix.com/ffxiv/t...orks-for-me%29

This worked.

[TheDuxun1977]

This worked.

HOLY SHIT THIS JUST WORKED FOR ME !! im in mexico too with an american CC finally after 3 days of hastle !!

USE ULTIMATE PAY CC METHOD .

http://forum.square-enix.com/ffxiv/t...orks-for-me%29

[TheDuxun1977]

This worked.

http://forum.square-enix.com/ffxiv/t...orks-for-me%29


THIS IS WHAT WORKED FOR ME !!

[Namir]

I'd like to add my experience to this thread too. I've been a customer for many years and had my account setup with Puerto Rico as country. Due to the cumbersome system SE has for registering payment method in the past I had to use Click and Buy service which was working fine, that is until SE decided to stop using said service on July 2013.

I had yet again tried to updated my payment method and was unable to add my credit card, nor purchase any crysta. After many tries and hours lost for trying and get help from support, those efforts were not fruitful, indeed I feel they don't have the ability to help whatsoever, which from my point of view are wasted company resources. I'm also owner of version 1.0 CE and was able to enjoy just a few days of the new trial, and that was it.

I believe that what is going on is that Puerto Rico being setup as a country in SE account management system, is causing trouble with the credit card validation system because it expects to be different from US. In my case, my cards are registered as US, because after all, PR is a US territory. Furthermore, being treated as a different country render us unable to purchase crysta via Paypal or other method such as the Ultimate Game Cards etc.

I suggested the support people to help me change the country from Puerto Rico to US, but they are not allowed to do so. Therefore everyone looses here. I think they should at least be able to do this once just to help set things straight, but it is not the case.

Last recommendation I got from support was to purchase the game AGAIN and register under different country. It is easy for them to say so, but I've invested time and effort that would be lost if I did that, although I was willing to do it if at least they allow me to transfer everything from my old account. The answer was still no.

It is a shame that a company this size after spending so much to do the "RIGHT" thing is hurting the faithful customers who never stop believing them and kept supporting it.
My only hope is that someone with some sense of commitment will read all this and make the right call. (yes, I still have hope).

Regards.
Luis F

I also live in Puerto Rico, Luis and set up my country as that in the account managemente page... They really told you to just but the game again?? What kind of customer support is this that they have no power to do anything?? That is unbelievable buy the game again lol... Are they for real???

[Lipiro]

i have been trying to pay since they started charge us i gave up i tried my visa and my friend visa , Ultimate game card , paypal, cash U. i dont know how to solve this problem, i tried to contact SE after 2hrs waiting i got canceled contact with them, this is serious issue we need solution for this i want to back to play again and btw i wait for 24hrs and try again it still same problem.