Payment Method Registration Errors [Error Code 401 and 601]

[Zeonx]

same thing happened to me today, i bought some games over the internet everything went smoothly but now this, i am paying with this card since 2011 with no problem at all

I haven't been able to subscribe back, I am not going to get a FFXIV ultimate card due to I only want to pay the subscription of 15 bucks a month.

Since I cannot subscribe back, I decided to go back to WoW my visa works there no problem, I called SE they couldn't help me and my bank says they are not blocking them, I have all correct information.
Maybe down the road I might come back, I really did wanna keep playing but if square enix isn't going fix this issue I have no choice.

on a side note, I tried to buy crysta and same issue, I double checked information everything, even had my cousin look at it and no such luck, cousin said basically to go get a mastercard I might end up doing this but I don't know, I shouldn't have to.

[Zeonx]

Whats happening?

I have been paying for my account with the same card forever a VISA and now I can't pay my account whats going on?

I am getting Error 401 and Error 601 and all my information is correct, how you ask? I have been paying with same card forever, someone please fix this issue.

[Halcyon]

Well I'm lucky it turned out to just be ad-block affecting me today but aren't they supposed to have paypal by now? I know a lot of people rely on other methods of payment than credit cards and/or have more complicated error issues with mogstation. It's really appalling how long this has been happening with no response or solution.

[Nyalia]

After 15 months of paying with my credit card, no problem, suddenly I get told my sub was canceled because an error occurred. This is weird because nothing has changed with my credit card, and I use it all the time elsewhere, and I've never missed a payment or anything. I went in to re-enter the credit card info, and was told an "Error 601" occurred. I tried to get support, but SE's support system is terrible. After waiting on hold in chat for several hours, I decided to go looking for what was wrong and found this thread.

Nice to know the official response is, "You must have done something wrong, it certainly isn't our fault." Amazing, that customer service.

Even though I hate Paypal for all sorts of reasons, I bought some crysta via paypal and used that to renew my sub. Of course, I forgot about my inventory rental fee, and had to try to pay that afterward. But, you can't add less than $5 of Crysta. Sounds like a scam to me... So, now SE is holding $3 of my money hostage. It's not like $3 is a lot or anything, but it's the principle of the matter. When I can pay no problem via their system that favors them, but I can't pay via other methods for mysterious reasons, that definitely raises some flags. If this happens again, I guess I'll just report it to the BBB (not that that does anything either) =\

[KisaragiKanako]

Lucky for players in countries that SE will sell Crysta to.

For those of us that do not have that option... suddenly one day your subscription goes BOOM and all of the items held inside our retainers are suddenly held hostage... with no means of getting them back until the accounting department decides to get done with 'investigating'.

Business that does not want to earn money is a bad business.

[Nyalia]

Random question - does everyone who has this problem use a Visa credit card? Just wondering, because I used to (before being forced to switch to paypal/crysta by this bug). If so, it could be an issue with their checksum algorithm or something... Or maybe their billing servers are allergic to Visa?

[TitaniaZero]

I have two cards that we USED to use for FFXIV. One a Visa, One a Mastercard. Neither are accepted. I have to go through Crysta and Paypal to continue playing.

I'm annoyed with their system and their customer support. They always claim my banks are the issue. My banks claim otherwise.

[Soralis]

UPDATE > they fixed the issue, you just need to be patient, after 6 days they sent me an e-mail saying they fixed the issue with my card and i bought today collector's edition with no problem. you just need to write a mail to the support and send them what ever details and photos they require and they will fix it.

[Soralis]

yes i use visa card. sadly crysta is not an option for me cause it is not allowed where i am from nor do we have a paypal, and game time cards not an option as well, cause i am a legacy player so it would cost me a lot more. i contacted support they replied and i sent them some details, waiting for an answer. will update if everything is solved.

[Daveyote]

On the 5th my payment failed, which is odd because I know the account had money.

This morning I got off work and decided to try using my other visa(A debit card). It failed 3 times, I now have 3 pending 1.00 charges on my visa debit card.

I wanted to play but I guess I won't be playing for several days. I guess that's fine, hopefully by the time I can play MCH will be seeing some buffs.