Payment Method Registration Errors [Error Code 401 and 601]

[Vexander]

Managed to get it to work. Not sure if waiting helped, or if it was disabling Adblock for the Mogstore, as someone else suggested earlier in this thread. Might have even been a combination of the two.

[Sub-Xero]

Yesterday my friend decided he wanted to start playing again so he went to his account and entered his credit card information so he could reactivate his subscription. After entering his information he was confronted with the 601 error code but somehow his account was still reactivated and he could start playing. It turns out that despite rejecting his card information due to error it went ahead and reactivated his account using the last card on his account which happens to be mine. So, yeah... get your sh...stuff together.

[TitaniaZero]

I have been getting the 601 for months now. Account keeps not renewing the sub. I've done all I can. I'm out of options. I sent a sternly written support email through their services. Maybe they can help. But I don't think it will.

[MOnkeTail]

The only thing that worked for me was buying a 60 day Time card. Its currently $29.99 so its very near to a 2 month subscription (@$14.99).

[niwaar]

I am trying to change my payment. My subscription is due during the Early Access Period. However, my credit card on file expired and I have a new one, but the only option available to me currently is "Crysta". Please help.

[TitaniaZero]

I doubt they'll help. Always not their fault. Always bank's fault. WoW and all other American games with subs or buying things -never- have this issue. But Mogstation and various lightly used (Because of failures) non-US area online stores always do have this issue.

SE is lucky Paypal and Crysta still work... I like this game... but if that avenue is lost well good bye.

[waifugenerator]

I was dumb and kept re-trying my card 5 times and kept getting the Error 406 message. (After my monthly sub payment didn't go through) does anyone know if and how long my account will be locked from this? Really annoying especially during Early Access

[Seiker]

Last weekend, I've received issues of Error 401 as well. I've waited a while and tried again, repeating the process, but it still didn't work. So I tried using a different card for method of payment. Didn't work as well. I'm unable to purchase anything from the Mogstation, I can't purchase Crysta, I'm also unable to purchase anything from the Square Enix Online Store as well. Getting really disappointed with this.

[Elayeth]

I've bought fantasia potions from the mog station as recently as 5 or 6 days ago using my visa debit card, that same card was used for my last subscription to the game and the info was saved for recurring billing (meaning all my card details are correct, no user error there). I have over 80 dollars in the account too. Adblock is disabled, as well as any other browser extensions, I have tried on Chrome and Firefox. I tried using the card to purchase cheap dlc for a game on steam and it worked. Yet when I go to purchase anything on the mog station now or try to update my card info (my subscription auto renew didn't work either so now I'm unable to play the game) it gives me error 401 and error 601. (401 when trying to buy fantasia potions and 601 when trying to update card details for subscription.) I had this problem yesterday, waited 24 hours and it's still here today. I don't understand what the problem could be, all things indicate its a problem on square enix's end but I've seen no evidence online that anyone else is experiencing the same issue as recently as me.

[Soralis]

same thing happened to me today, i bought some games over the internet everything went smoothly but now this, i am paying with this card since 2011 with no problem at all, everything is correct, i have money on it, other sites were no problem, and today i wanted to buy fantasia and error 401, i tried digital collectors edition again with an error 401, i bought a fantasia 3 days ago with no problem and 2 days ago i renewed my subscription, but today this, i have no idea , i hope they will fix this asap, it isn't on my side nor banks side given the fact i bought something else with no problem. will this problem pass on itself? how is everyone paying now? did they fix it for you or did it fix itself?