Payment Method Registration Errors [Error Code 401 and 601]

[Minya]

Yea I tried buying crysta but I'm not getting that to my account. Thats not working either

[SinisterJointss]

I wanted to share something that may help with those getting the 601 error still. Go to the square enix account management page and re-register your payment method. This instantly fixed it for me. Good luck!

[Vispor]

I am also getting error 601 today. Auto payment failed and I can not process the payment manually.

[Shhikasan]

tried to xfer my brother's character to my server so we can play together. Get error 401 at the end read up on it not happy about this. card is fine used it afterwards this ordeal and card went through just fine.

not gonna even bother with customer service since that is a nightmare with square.

[Guwolryung]

tried to xfer my brother's character to my server so we can play together. Get error 401 at the end read up on it not happy about this. card is fine used it afterwards this ordeal and card went through just fine.

not gonna even bother with customer service since that is a nightmare with square.

Try to disable adblock/no script, worked for me today.

[Ranmyaku]

Try to disable adblock/no script, worked for me today.

This^.

Whitelist the site for adblock.
Using Ghostery? Pause blocking, don't just whitelist.
I have chrome so noscript isn't a thing so I instead use "ScritBlock" which you will want to "allow scripts globally"

What happens basically has the gloabalcollect in it's own sub-webpage frame that loads up separately from the rest of the page, so the blockers still attack it but don't always notify you that they're stopping certain actions/scripts.

#1 way to know if its your end or theirs. After pressing submit on your payment info do you immediately see it processing (with the little animiated globalcollect symbol) or does it go straight to 401/601? If its skipping that processing step it generall means it didn't get to process so it auto-blocks the transaction.

[Naamah]

Lately I've been trying to upgrade my account to digital collectors edition but I was receiving repeatedly a sad moogle with error 401.
Also,a few days later, my subscription ran out, and when I try to activate it again and buy another 90 days, I receive a sad moogle with error 601.
I am not sure anymore how many times I tried to purchase either of these 2 services, because I was trying out all of SE advice (private browsing, no addons, etc) which only resulted in more sad moogles, so it's possible I now have 30 day penalty, although I am quite certain I have not been entering incorrect information because I always type very carefully when purchasing online services.
I am hoping you can help me resolve these issues (account upgrade and account reactivation) because meanwhile I am unable to play FFXIV, and the sight of all these depressed moogles is very heart- breaking

[Naamah]

Update:
The Mog Station kept on hating my card so I gave up and purchased the services I wanted by buying crysta via paypal.
I thank the people who came up with this solution, and I was lucky this option was available to me, I feel sorry for other people who may not be able to do that though, this problem still needs to be resolved.

[Vexander]

My friend and I just began playing. We bought the ARR/Heavensward combo pack thinking we'd be able to play ARR until the expansion launched. Nope. Had to shell out an additional $40 to get us each 1 copy of ARR. That's on top of the $120 for two of the combo packs. We want to transfer to Balmung, because we're both interested in RP, and that is the only server for it, and it's always locked to character creation, meaning another $40 is about to be spent. Reading through the character transfer services, it seems we can't transfer without an active subscription, meaning our 30 days of free game time are holding us back. So, I try to set up a subscription, knowing full well we're both going to go the 3 month route so we'll still be active for Heavensward's release. So, another $80.

So far I've paid $160 so my friend and I can just play the game, and now I have to cough up another $120 so we can play on a server we'd like to play on, let alone access the items from the recruit a friend code we redeemed. In the span of -1 week- I am being forced to send $280 to play a game on a server we desire, and yes, I know I could just go for the 1 month subscription, but I already explained that.

I can get over paying $280 in the span of a week so we can play a game we want to play together. What I cannot get over is being blocked at the finish line by the stupidest error code ever. I can't even figure out how much Crysta it would cost to add game time to our accounts since I'm told I still have game time and don't need to buy any. I'm guessing I'll have to shell out $100 for Crystal, since that would be the closest option to how much the game time would cost if I were able to use my credit card.

Yes, this is a rant. I'm very upset over how much money I've spent on this game. My friend and I have barely been playing for three days now. We still have the green sprouts next to our names. This is utterly ridiculous.

[TekspaR]

2 different credit cards, 2 different computers. 401 error on both, first time using them in ... months. Tried purchasing crysta. It gives me an error before even getting to that page. SE is really making it hard for me to give them money. FFS just make a global paypal option and be done with this!