Payment Method Registration Errors [Error Code 401 and 601]

[Phrixus]

I get this too when I now tried to update my sub and move from Coeurl to Lamia. I tried my own card, my mothers card, and my friends card. 401 every time. SE I really love this game, why do you make it so difficult to pay for your services? I use Steam, play Warframe and other games with microtransactions and there everything works flawlessly.

Change your payment provider, or add Paypal support to EU accounts or something to solve this, please -.-

[Maphyr]

So, I'm trying to reactivate and I'm getting the same error.

It's like they don't want money or something...

[MisterMonkey]

Has anyone with this problem found a solution? I get Error 406 if I try to pay with a credit card, and 40x if I try to Crysta and it says my Paypal account is rejected if i try to use it. Odd thing is, it works for everything else except for SE. All I've gotten from SE customer support was a generic automated response.

[AiChyan]

I'm sticking to time cards for the time being, but this problem is preventing me from buying other services (retainers, phantasia.). It's been going on for me since launch and SE claimed its a problem with my bank, but my bank said they have no issues authorizing the money, and I use it everywhere. Only problem it has is with SE.

[Strata]

It has been over a year and this problem still exists and SE has not done anything to solve this problem. I don't know how you expect us to pay for a sub game when methods of payment don't want to process. I am one of those many still encountering this problem and it's really frustrating. I use to have the card working for long time but now when I try to reuse the same card or a different one it's a error problem...

[DudeSupreme]

Will there ever be a resolution for this?

My account was fine when the game first launched and I had used my card for automatic renewal. I canceled the renewal a few months ago since I was not actively playing, but now I came back to the game and cannot resubscribe.

In fact what I am really trying to do is add Crysta to my account and I always get the 401 error. I have tried with a debit card, I have tried with a Visa gift card, I have tried with my VPN on, I have tried with the VPN off. No matter what I cannot add money to this account.

All I want is to add some Crysta and transfer servers! Why must this be so hard?!

[silentpeanut]

I was in the BETA trail last year, and now I want to to sign up again. I bought the PC download online, never received an e-mail with the registration codes. Been hours now, checked my bank account money was debited from my account already. I've never experienced such slow auto-email systems before. The complaints about this is are absurd and ongoing, and I can't believe there is not a fix to this yet. Someone please help all your customers. Does the auto-reply email turn off on Sat-Sun also?

I also see on the SE support dashboard, that the issue was being addressed 7/14/14. It is now 8/24/14 with same problem, or fix yet? Is global collect whats causing this error?

[IceSpear]

I keep getting the error... You'd think they'd have sorted it by now seeing as so many people are having problems...

[joelvelez93]

If you guys purchase Crysta through UltimatePay, it should work. Unless you get an error that states your card has been declined, then you should call your bank.

All this can be done on the account management site (account.square-enix.com)

Just be sure you use UltimatePay

[Submissive]

103 pages and still theres no solution i've recruited a friend cant set up 90 days because of error 601, im only using credit card by the way i dont like the other option