Nice knowing you FFXIV

[Lefein]

This isn't even SE's issue. The error means your bank or card issuer is blocking the charge and you need to call them. Most likely between FFXI and ARR they changed billing providers (you do not actually pay SE directly, it goes through a broker who handles the credit transactions and pays SE).

That's just not accurate. Why did they change the billing system at the 11th hour? It sounds like I'm not the only one having this issue. They should seriously be considering having some negotiations with this new billing partner. The main brunt of players aren't even being billed as of yet. That's the scary part.

You have to go around their new billing system to buy Crysta seems to be the answer? If a third party vendor was this bad at the firm I work at, they would get crucified. Then again, we actually test products before inflicting them on our employees. Good day.

[Lefein]

So now, I really don't know what SE's problem is. SURE DO WISH I COULD HAVE TALKED TO A CSR AND FIGURED THIS OUT!

[Keota]

While it may not help with your credit card issue, you can buy a 60 day time cards from most online retailers here in the UK.

I also know that Tesco has them online and in store, so if you don't want to wait for delivery just find your closest Tesco Extra and pick up one.

http://www.tesco.com/groceries/Produ.../?id=279221714

[Lefein]

While it may not help with your credit card issue, you can buy a 60 day time cards from most online retailers here in the UK.

I also know that Tesco has them online and in store, so if you don't want to wait for delivery just find your closest Tesco Extra and pick up one.

http://www.tesco.com/groceries/Produ.../?id=279221714

Bless your soul! I went to GAME at the Westfield mall and the girl at the counter looked at me with some dismay as I explained to her that I was looking for an Ultimate Gaming Card. By any chance, do you think there would be an issue using this with an American FFXIV account?

[Kittra]

It's annoying that you have to do it this way but I would say... save yourself the headache, use Ultimate Pay > choose Paypal > buy the exact amount of crysta you need and be done with it.

There's a lot of things wrong with the game at the moment, but the biggest by far (for SE) is their payment errors (it's been around since FFXI switched to the 3D secure method of payment).


If you still want to pay with a bank card, I'd still suggest doing the crysta method first to get that off your mind and start playing the game, then get in the customer support queue right at their opening hours, because they will kick you out at their closing time.

*EDIT* Wow, the forum mods have been active. The 3 negative posts above me were wiped out. :O

[Lefein]

It's annoying that you have to do it this way but I would say... save yourself the headache, use Ultimate Pay > choose Paypal > buy the exact amount of crysta you need and be done with it.

There's a lot of things wrong with the game at the moment, but the biggest by far (for SE) is their payment errors (it's been around since FFXI switched to the 3D secure method of payment).


If you still want to pay with a bank card, I'd still suggest doing the crysta method first to get that off your mind and start playing the game, then get in the customer support queue right at their opening hours, because they will kick you out at their closing time.

*EDIT* Wow, the forum mods have been active. The 3 negative posts above me were wiped out. :O

Order Description: Square Enix Crysta
Invoice ID: blahblahbleeblerbleeblah
Date: Sep 19, 2013
Time: 14:40:18 PDT
Status: Canceled

The seller canceled this payment, and the money has been returned to your account.

[Jynxii]

I'll be blatantly honest and say I skipped through most of your post, however I had a similar issue and it turned out using Internet Explorer (shudder) let the payment go through just fine, while Firefox/Chrome kept giving me the 601 error. Have you tried using Internet Explorer?

[Kennar]

Are you running NoScript? I kept getting the same Error 601 and found out that NoScript was blocking the site that SE uses for credit card verification (or whatever it it that Global Collect does).