I'd like to add that it isn't possible for everyone to record video of this happening simply because people like the knowledge or the capability or eve simply play on console (you'd need a special device to record gameplay on console), so don't call my invisible admin idea a bad one just because you can do something I can't and I'm sure not going to use my phone to record my tv because that's just silly. They need more admins (active and quick-to-decide ones at that). Making it the players responsibility to PROVE what's going on with our own resources isn't the proper methodology of a reliable customer service model. We are caring enough to report the issue because we care for the community and the economy of the game, we shouldn't have to launch our own evidence collection case too.