Error 601 payment? NO MORE. Fix in here

[Rissy]

Does Square Enix deserve your sub if they won't fix their broken billing system and denies they have a problem. You're harassing third party Customer Service Representatives because Square Enix can't do its job...

[Lauro]

Bump for a helpful link to a "fix" , it worked for me hopefully it will work for you.

[Darico]

It's not a fix. It's a stopgap. It is SquareEnix' responsibility to fix their system, to serve their customers, to meet a perfectly rational expectation. That is, I want to pay with my credit card! Or PayPal, or whatever, I suppose. I don't want to pay extra--even a little! I don't want to pay for an expensive long distance call. I don't want to wait through hold lines just to get what they promised.

The fact is, I want to play the game. I really do. I will jump through some hoops. But Customer Service acting like there's no problem with no word of recognition (if there is, point me to it please), is a slap in the face. I play FINAL FANTASY games for fun; I can take a few slaps in the face. But that kind of attitude is simply wrong. You can't treat people like that. It will come back around. It's going to come down on you, SquareEnix.

If you actually don't want the overload of customers. Fine. I understand. But come out and say it plainly. Say, we are no longer offering service to certain people, in certain locations, with certain issues. And then, provide refunds where refunds are due. That's the path. If not, fix the problem!

[Juz]

you have $7.01 left over

AKA you paid $7.01 extra.

Why does this community INSIST on being argumentative.

[weezdajuice]

Unprofessional.

Sums up my experience with SQUEENIX this past month. I waited a full 24 hours to try my payment again, and once again it has failed. I won't even get into the laundry list of hiccups and bumps in the road, because we're all well aware of them. This has officially been the straw that broke the camel's back for me. I wanted to like this game so badly, but I just can't realistically back a company with this many glaring issues, and this poor of customer service. Unless they have some kind of monumental turn around within the coming days, I'll have to silently bow out. It simply isn't worth the headache.

inb4 "goodbye posts"

[Valarice]

AKA you paid $7.01 extra.

Why does this community INSIST on being argumentative.

Right, and the 2nd month you'll spend another $20 and have $14.02 left over.

Then on the 3rd month you'll have enough left over credit where you won't have to pay that month at all. This is using the previous math of $12.99 ($20 - $12.99 = $7.01) a month.

We're not saying it is an acceptable workaround for the company, but we are saying it DOES work and that you do still retain the excess value.

[Arriverderci]

AKA you paid $7.01 extra.

Why does this community INSIST on being argumentative.

The 3rd month is basically a freebie because of what Valarice said.

[Loe_ferret]

It seems for Australians we can not buy Crysta. Our account information page only has Crysta info and the link to buy Crysta ends in an Error code 11000.

Kinda wondering whether I should bother with this game

[Pikaflu]

It will be interesting to see in 15 more days when people with the 30 days free start getting this problem. SE has the worst customer service I have ever seen in an mmo.

[Juz]

It will be interesting to see in 15 more days when people with the 30 days free start getting this problem. SE has the worst customer service I have ever seen in an mmo.

10 bucks says all the people telling us off in these threads will be here complaining.