Dear Square Enix. I have a Suggestion:

I recommend trying to submit your own customer support ticket to see what actually happens for your self.

I recommend hiring new customer support employees.

I recommend that your customer support employees actually read and fix the tickets submitted via Customer Support.

I have waited over a month and I have not received a single response to any of my submitted tickets. I will not reactivate my subscription unless you attend to these matters (primarily because I can not actually play, even if I submitted my credit info into the Mog Station).