Credit Card Error??

[Kasualty]

Anyone else not able to subscribe or add a credit card? I had an old card on account and recently got a new one, unable to add my new one to account, Card works 100% everywhere else.

[Luso]

Lot of people having the same problem. Are you able to purchase crysta or any of the other methods?

[mindful]

There using a billing system from 1999.

[Panthur]

ohh Space 1999, i loved that show!

[Kasualty]

I hope this gets fixed quickly... I'd prefer to just use my credit card to pay. I understand the MMO is still somewhat in launch phase, now that subscriptions are active, but come on, SE is not a small time company, they should have some experience with this stuff, these seem to be such basic errors and issues.

[Shika]

I received an e-mail after querying why the payment had not come out of my account yesterday (I was set up to use a debit card- which I used to pay for 1.0 subscription before), stating that there had been an error in receiving/collecting the money with that card and therefore my account was suspended.
I was able to purchase crysta using exactly the same debit card and pay for the subscription that way... There is nothing wrong with my accounts.
I have reset on Mog Station to pay with my card for the next billing run, so I REALLY hope they sort out this issue before then. I just want it to carry on continually as it did in the past, not to have to manually adminsiter and buy crysta to pay.

[Kasualty]

Yeah exact same message as i got, saying my account was suspended for not having a proper payment method, because my visa was cancelled about 4 days prior. Very frustrating, I know it has only been a day, and thats fine, but the fact that we have no answers as to what is going on is the frustrating part.