You're expecting people to be nice to strangers on the internet? I mean yeah, it would be nice if people actually weren't complete dicks to each other online, but we live in a world where an Indian lady wins Miss America and she gets compared to terrorists and hatred over twitter because of it. So why are you surprised that people in an online video game are being complete assholes for no reason? Don't act like its a FFXIV thing, its a human beings and the internet thing, unfortunately.

Find a group of people to run with that your personality matches up with and play with them. That's why guilds exist.