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  1. 09-18-2013 07:53 AM #1
    Sindweller
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    Dec 2012
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    8
    Character
    Feronas Sindweller
    World
    Ragnarok
    Main Class
    Thaumaturge Lv 10

    After 2 hours of queuing for chat support response

    This was the end result of 2 hours waiting for a support representative to respond to my billing query.

    Status: Canceled

    There are no agents available to chat with you right now. Please try again later.
    Tiresome process and not worth putting any effort in trying to 'pay you' SE for subscription services. Away till you guys sort your billing issues or let it fix it self or whatever.
    (2)
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  2. 09-18-2013 07:54 AM #2
    kaiyouske
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    Oct 2011
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    142
    Character
    Kasu Sake
    World
    Hyperion
    Main Class
    Gladiator Lv 51
    Just to double check, did you disable your ad popup addons?
    (1)
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  3. 09-18-2013 08:00 AM #3
    Sindweller
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    Feronas Sindweller
    World
    Ragnarok
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    Thaumaturge Lv 10
    Quote Originally Posted by kaiyouske View Post
    Just to double check, did you disable your ad popup addons?
    Default Internet Explorer settings, the page seemed to function properly. Can't say its a popup add-on issue to be honest.
    (1)
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  4. 09-18-2013 08:01 AM #4
    kaiyouske
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    Kasu Sake
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    Hyperion
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    Gladiator Lv 51
    Doh. Ok. Just wanted to elimite all possibilities for errors, that's all.

    I hope you get this issue resolved soon.
    (1)
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  5. 09-18-2013 08:03 AM #5
    Sindweller
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    Feronas Sindweller
    World
    Ragnarok
    Main Class
    Thaumaturge Lv 10
    Quote Originally Posted by kaiyouske View Post
    Doh. Ok. Just wanted to elimite all possibilities for errors, that's all.

    I hope you get this issue resolved soon.
    Thanks buddy!
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  6. 09-18-2013 09:28 AM #6
    Cirsce
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    Sep 2013
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    Character
    Cirsce Ansari
    World
    Coeurl
    Main Class
    Arcanist Lv 30
    Quote Originally Posted by Sindweller View Post
    This was the end result of 2 hours waiting for a support representative to respond to my billing query.

    Tiresome process and not worth putting any effort in trying to 'pay you' SE for subscription services. Away till you guys sort your billing issues or let it fix it self or whatever.
    Yeah, that's been happening a lot lately. Thankfully, not to me. A few guys on my Hacked / Account Suspended / No ETA thread keep posting that it's happened multiple times to them.

    It worked through our add / pop up blocker by the way. On chrome.
    (1)
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  7. 09-18-2013 09:44 AM #7
    KeikoSoma
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    Sep 2013
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    Keiko Soma
    World
    Faerie
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    Conjurer Lv 32
    I'm going on about an hour and a half waiting. Hope that doesn't happen. While I wait, reading the forums has encouraged me to install one time password on my smartphone...
    (1)
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  8. 09-18-2013 10:05 AM #8
    KeikoSoma
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    Keiko Soma
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    Faerie
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    Conjurer Lv 32
    We should have a "Waiting on Tech Support Game" thread! any suggestions?
    (1)
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  9. 09-18-2013 10:07 AM #9
    KeikoSoma
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    Keiko Soma
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    Faerie
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    Conjurer Lv 32
    *KeikoSoma rolls 42. A wait time of 35 minutes has been added to your bag*
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  10. 09-18-2013 11:22 AM #10
    Kasualty
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    Aug 2013
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    Character
    Zo Zu
    World
    Adamantoise
    Main Class
    Lancer Lv 50
    LET US ADD CREDIT CARDS TO OUR ACCOUNTS TO PAY YOU PLEASE!!!!!
    (0)
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