Mog Station error 601 & 401?

[Kyri]

Ive been dealing for this for years and it's made worse with the fact as soon as you get this error, you cant even try to do it again for 24 hours(thats what SE told me after waiting 5 hours to talk back in 1.0)

[Estellios]

There was a response in the Tech Support forums here:

Hello,

If you are receiving an error 601 or error 401 when attempting to update your payment method, then there is an issue where the financial institution is declining the authorization attempt. Unfortunately, as SQUARE ENIX is not the financial institution, we are not provided with any information as to why the authorization was declined, only that it was. Please confirm that all billing information is entered correctly on the SQUARE ENIX Account in question. Please also note that once an authorization has been rejected, that form of payment cannot be attempted again for a full twenty-four hours, and any further attempts before that time will automatically be rejected. If you would like further information about this specific authorization attempt, please contact your financial institution. If you wish to begin playing immediately, please choose a different payment option and payment method, available through the SQUARE ENIX Account Management System.

Regards,
GM Bublex

So it seems like it is the CC companies rejecting the transaction that checks if your card is valid/that you have funds, unless I'm misunderstanding.

[Alerith]

There was a response in the Tech Support forums here:





So it seems like it is the CC companies rejecting the transaction that checks if your card is valid/that you have funds, unless I'm misunderstanding.

This is a load of crap. (The GM's response, not the player quoted above.)

You mean to tell me that, all of a sudden, hundreds of users with a variety of credit cards from various financial institutions all have the exact same problem at the exact same time? The common denominator here is the SE Billing Department.

[KaiserDrill]

BUMPED.....wouldn't take payment last night so I called my bank. this is SE not your financial institution. today sat on hold for over an hour to be told to do the whole ultimate game card and crysta thing....yeah crysta still hasn't hit my account. once again im surprised by the crap support SE offers, should be used to it by now....thanks Im out $30 I want what I paid for and not have to hunt down a way to contact you people.....pathetic

[Vismund]

After getting both 401/601, I went to my local bank (PNC) to check to see if anything was wrong on their end. Or if they could remove the charges since SE took 3 $1 transactions out and magically $50 disappeared, yet I have no active sub or Crysta. PNC told me that there was nothing they could do - nothing was blocked on their part and since I put in the information at my own accord, they couldn't remove it and I would have to talk to the company itself.

Which is impossible after waiting over 5 hours yesterday on live chat support in 2 different queues just to have it tell me there isn't anyone available to talk to.

-.-

[badpuppeh]

I've been having the same issue here. Any attempt to pay directly via CC results in 601 or 401 (not sure why its not always the same) and all attempts to use UltimatePay in the "add crysta" options fail due to their specific security methods.

EDIT: Apparently I've reached "post limit" o.O

At any rate I've been trying out the various methods via UltimatePay in the "add Crysta" section. CC and Paypal method don't work for me, but they do have a section where you can use "ultimate play card codes" for payment which walmart does sell the $20 E-codes. So I'm now waiting for them to email me the code from my order and hopefully that'll work.. a lot of hassle to do things that way though :/

What are these labeled as at walmart because I went looking to time cards but assumed they would be "Final Fantasy" time card..I wasnt aware they had a different name.

[Corea]

My bank said the same thing others has, there's nothing blocking on their end and there's the three $1 charges on the card so we know there was an attempted charge. Then SE says it's the bank and to try crysta and ultimate pay, and there's nothing they can do about the charges. They should just disappear. So I try to buy crysta.....error 401. This is becoming a real nightmare. All i want is for someone to take my damn money so i can play, but i'm not going to jump through hoops that i've heard you have to for ultimate pay.

I usually laugh at people who say this, but if this isn't fixed by the weekend i'm going to call my bank about a charge back for everything from SE to include the game. I'm clearly not getting what I paid for here, or want to pay for.

[Corea]

So after waiting 2 hours I'm told there's nothing they can do and that the initial fraud lockout was 48 hours and since I tried again today it added another 24 hours. that's a total of 72 hours I have to wait till I can try to sub. WTF! Then the agent disconnects as i'm asking them why we're told to contact them if there's nothing they can do. VERY UPSET right now.

Seriously this is beyond insane.

[Kittra]

I've heard people state the Paypal doesn't work for them through Ultimate Pay. Are you trying to pay with a credit card through Paypal or are you using a Paypal account connected directly to your bank account/checking account?

During 1.0, I ran into a ton of payment problems and it seems it's continuing into 2.0... not exactly good for publicity.

My only suggestion to fix this would be (and this is the only thing that worked for me) make a Paypal account, and link it directly to your bank account/checking account with the account number (not the credit card/bank card number).

Crysta will be your payment method but you have to add it to your account before the transaction process, so instead of the Mog Station, go to the Square Enix Account Management System here: https://secure.square-enix.com/accou...n?cont=account add Crysta to your account through Paypal and make sure you select to pay through your bank account.

After that just pay with crysta normally through the Mog Station. There should be no 401 or 601 errors because only paypal is interacting with your bank account, not a credit/bank card.

[Kittra]

I'd just like to ask, has anyone heard of 3D secure? Apparently back in the Play Online days they switched up their payment method for credit cards and bank cards. They would only accept "3D secured" cards (I didn't have one and as a result I stopped playing FFXI for a couple months) and anything else like standard bank cards, prepaid cards would not be accepted and would return errors 100% of the time.

Somehow I think they're still using this system or something similar and that's why people are having having this problem while others are completely fine. I highly doubt it's your bank (although this could be the case for some people), more likely it's SE's middle man or security process. =\