Mog Station error 601 & 401?

[Tyriu]

bump till dev or forum admin responds

[Ares_Grimlock]

I still keep getting The following: Error Code 401/601

i tried to Register My official Visa card. @ Mog Station only winding up getting Error Code (601) But when i want to purchase and, or update my account i get Error Code (401) i can't even buy things @ Mog station :/ such as Fantasia.
This was going on during the New years for me. i thought Square Enix would resolve the issue. it's January 10 2015 Today and still nothing.
my account just recently went down this morning. i went out and brought a pre paid Visa/Master Cards $25 Both/each kept getting and Same Error Codes (401/601)
so tomorrow i guess i'll go to Square Enix online Store and purchase One of those "Game Time Cards" via Email. That way i don't need to wait for SE to ship the actual physical Card. But rather Email. I want to play the game NOW!

DAMIT! SQUARE ENIX TAKE MY MONEY!!!

[Quackers_Rawrface]

I just encountered this error today. If you are running Chrome and use a script blocker, temporarily turn it off. It's not letting the payment run through. I had the site whitelisted, but it didn't stop the 401 until I actually shut off the thing.

[LuizOFOCA]

Sorry for raising this thread.

I had to change my credit card last sunday, so far no problem.
But yesterday i got a refused charging (it was my fault for not waning my bank about charges from out of brazil sites) and after that i cant get to subscribe another card i only get error 601.

Anyone can help me with that?

[xXRaineXx]

Sorry for raising this thread.

I had to change my credit card last sunday, so far no problem.
But yesterday i got a refused charging (it was my fault for not waning my bank about charges from out of brazil sites) and after that i cant get to subscribe another card i only get error 601.

Anyone can help me with that?

I had something similar happen before. There was only 1 solution for me; buy a gamecard and top up 1-2 months, do not try to register a new credit card during this period for at least a month. After about a month and a half, I was able to register my card with no issue.
I think the issue has something to do with the payment gateway where your details are temporarily blocked for a period of time. I did contact support on both ends with SE and my Bank, no issue was found on both ends. But the problem insisted.

[LuizOFOCA]

I had something similar happen before. There was only 1 solution for me; buy a gamecard and top up 1-2 months, do not try to register a new credit card during this period for at least a month. After about a month and a half, I was able to register my card with no issue.
I think the issue has something to do with the payment gateway where your details are temporarily blocked for a period of time. I did contact support on both ends with SE and my Bank, no issue was found on both ends. But the problem insisted.

Thanks for the information.
I just managed to renew using crysta and pay pal account. Only thing is that it's not recurring.

[Vismund]

Bumping. Anyone else having this problem?

EDIT (post limit): Now having waited in 2 different queues since around 12pm (EST) today, I've just been told (again for the second time) that there are no reps to talk to at this time. This is insane.

[Estellios]

Bump, fix this issue.

[Tyriu]

hmm 78 in que this morning in chat, and no agents available at the end of que. just qued up 2 hours ago with 128 in que and yet again no agents available please try again later, If thats the case, why let people que up for chat if they cant get anyone? time wasted inner rage building