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  1. 09-17-2013 11:22 PM #1
    Berkilak
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    Aug 2013
    Posts
    118
    Character
    Kawa Tokugawa
    World
    Sargatanas
    Main Class
    Lancer Lv 100

    Does live chat exist? Waited two weeks to be referred to it...

    I used e-mail support to get some help with a smattering of issues I was having (missing legacy mounts, 2.0 CE items not being sent as a 1.0 CE owner, etc.), and two weeks later (after one cancellation of the ticket), I get a response telling me that they can't help me and that I should use live chat support or phone.

    I tried calling their non-toll free number, and was put on hold for hours only to be disconnected. Not doing that again.

    I tried looking for live chat support, and it seems that it simply doesn't exist. It's mind-boggling how poor their customer service is.
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    Last edited by Berkilak; 09-18-2013 at 12:38 AM.
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  2. 09-17-2013 11:29 PM #2
    Moghedienuk
    Player
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    Aug 2013
    Location
    Limsa Lominsa
    Posts
    9
    Character
    Mieryn Inglorion
    World
    Odin
    Main Class
    Conjurer Lv 50
    SOE doesn't have anything to do with final fantasy. That might be something to do with your problem.
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  3. 09-17-2013 11:35 PM #3
    Talsalus
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    Aug 2013
    Posts
    42
    Character
    Louko Grym
    World
    Leviathan
    Main Class
    Samurai Lv 59
    SE stands for Square Enix bro
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  4. 09-18-2013 12:35 AM #4
    Berkilak
    Player
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    Join Date
    Aug 2013
    Posts
    118
    Character
    Kawa Tokugawa
    World
    Sargatanas
    Main Class
    Lancer Lv 100
    Eh, my bad. Point still stands.
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