Have a hacked account? There is something you can do about it.

[C-croft]

Based on the politics of the previous call centers, it probably went something like this
Supervisors - "Gee boss, we have extremely large call volume, and it's not going down, what should we do?"
Manager -" Hire more staff!"
Supervisors - "But that will take 7 weeks!"
Manager - "Deal till then"

(2 weeks to roll out job applications to recruitment agencies, 5 weeks to train)
http://ch.tbe.taleo.net/CH01/ats/car...X&cws=1&rid=61
http://eu.square-enix.com/en/node/1729?all=
http://eu.square-enix.com/en/jobs/ga...anenglish?all=

Sounds more like a new community rep for one position. That is not going to solve their customer service issues. And usually it turns out to be 'Deal with it. More employees are not in the budget and this is just a phase.' It doesn't help they are hiring EU based on English with French or German. Basically EU talks to NA who then has to talk to JP....