Have a hacked account? There is something you can do about it.

[Cirsce]

I worked for a cell phone company before, they employ overtime or hire more staff if they can't maintain the 98% "calls answered in 90 seconds" Service level agreement. If a customer is without service, it's because they broke or lost their phone, or they lied to the seller/reseller about where they live. Resellers just want to make a buck and will saddle customers with additional "service chargeback" agreements where if you cancel service they charge you, the customer for the loss in their commission. Now who is at fault here? The customer for not reading the agreement, or the reseller for being a sleazeball while promoting our companies services?

Then SE should probably be ashamed that most people calling their phone support wait 2+ hours to get a call answered. I would if that was my current wait time. And their live chat isn't an improvement on wait time either.