By the way, I stumbled upon the CEO's blog here:

http://na.square-enix.com/us/blog/note-phil-rogers-ceo

And he shared his email with the readers for feedback of Square Enix.

If anyone has any issues I would send an email to him just to let him know what's going on in the customer support end of the company. Please remember to do so in a calm and civil manner of course.