Have a hacked account? There is something you can do about it.

[kaiyouske]

One time is one time too much. The amount of effort to required to fix "once" is likely equal to an employees entire shift if automated tools are not in place.

This is where we have a difference in opinion. I will NEVER agree with anything that you say and you will never agree with anything that I say and that's totally fine.

If you can't accept a one time hack, then I don't really know what to say.

Cell phone contracts are pretty detailed as to what is and isn't included. Did you ever read the TOS for FFXIV? Nowhere did I see anything about being hacked is the user's fault and that they're not able to get their play time back. I'm sorry but I paid for a service and I didn't get it due to your company being incompetent since you can't provide me with adequate support.