Have a hacked account? There is something you can do about it.

[KisaiTenshi]

We would like to remind this user that the accounts security is the user's responsibility and that they hold no ownership rights to the account in question. SQUARE ENIX Cannot be held responsible for any loss of game time or other compensation due to the violations that caused the account to be terminated.

I would like to emphasize the part about SE owns the data, not the end-user.

It seems like SE likes to treat their customers like criminals. Oh well. I guess they won't be getting my money any time soon. I'll be abandoning the FF franchise. It was fun while it lasted.

Like I said, you think you have some right to play the game, no matter how poorly you protect your account access information.

I'd much prefer SE just require account authentication devices/apps for everyone, and that would be the end of it except the portion of players who use internet cafes or share a family computer.

Of course this is victim blaming. Go ask anyone who works in customer support how often the customer calls in for stupidity on the part of the customer. Few people want to admit it's their own fault. Once we get past the "It's the company's fault for letting (colorful metaphor for lack of intelligence)'s like me play" stage of the blame game we move on to solving the problem.

The problem is, again:
a) People reused usernames and passwords for their email and game, or other games and this game
b) People downloaded rootkits/malware loaded bots or unauthorized game modifications
c) People were stupid enough to buy gold from one of the hackers (do you really think you can trust a gold seller when they're using hacked accounts to advertise?)

There is no d) SE sucks