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  1. #1
    Player
    Raymeo's Avatar
    Join Date
    Aug 2011
    Posts
    248
    Character
    Marledia Nadine
    World
    Faerie
    Main Class
    Gladiator Lv 80

    Free Trial Ended Early?

    Like others from 1.0 here, my free trial ended today. However, I purchased Realm Reborn for the PS3 through Playstation Network, and linked the purchase to my existing account. I thought that players who purchased a new copy of Realm Reborn were supposed to get 30 days? Did I do something wrong?
    (0)

  2. #2
    Player
    Kasern's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    131
    Character
    Captain Kasern
    World
    Tonberry
    Main Class
    Conjurer Lv 50
    Mine also ended today and I am also a 1.0 player who purchased a new copy (mostly for the EA, but also for the extra time). Pretty peeved.
    (0)

    www.Skyhawks.net.au

  3. #3
    Player
    ArkhamNative's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    890
    Character
    Santori Zhonets
    World
    Balmung
    Main Class
    Conjurer Lv 60
    If you registered a PS3 code to your v1.0 service account, you should have gotten 14+30+7 days (1.0+PS3+launch congestion) = some time around October 16, by my quick calculation.

    Here's the post where that's specifically spelled out by the SE rep:
    Quote Originally Posted by Hvinire View Post
    To be absolutely clear, all Version 1.0 users can participate in the Welcome Back campaign. If you buy a PS3 copy of the game and add it to your Version 1.0 account, you can play that same account for an additional 30 days free. Your 30 days of free time will begin after the end of the Welcome Back campaign, September 9, 2013.
    [click the original post link (blue "[>>]" icon) to see the full post]
    (0)
    Last edited by ArkhamNative; 09-17-2013 at 08:06 PM.

  4. #4
    Player
    Raymeo's Avatar
    Join Date
    Aug 2011
    Posts
    248
    Character
    Marledia Nadine
    World
    Faerie
    Main Class
    Gladiator Lv 80
    Quote Originally Posted by Kasern View Post
    Mine also ended today and I am also a 1.0 player who purchased a new copy (mostly for the EA, but also for the extra time). Pretty peeved.
    Just moved from the PC and turned on my PS3 version to see if it was also unable to log in. I was prompted to link it to an account... again? I already did that though, which I know because I played through all of early access. Weird.

    Anyway, it gave me additional game time... this time. So if anyone else finds themselves to be in this situation, try both systems out again and see what happens.
    (0)

  5. #5
    Player
    Iskander's Avatar
    Join Date
    Aug 2013
    Posts
    277
    Character
    Iskander Ionius
    World
    Balmung
    Main Class
    Thaumaturge Lv 80
    Quote Originally Posted by Raymeo View Post
    Just moved from the PC and turned on my PS3 version to see if it was also unable to log in. I was prompted to link it to an account... again? I already did that though, which I know because I played through all of early access. Weird.

    Anyway, it gave me additional game time... this time. So if anyone else finds themselves to be in this situation, try both systems out again and see what happens.
    It had you link the account because the PS3 and PC versions are different in a way. It probably needed you to say "Link your account so we know that your using a ps3 for the game now."
    (0)

  6. #6
    Player
    Kasern's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    131
    Character
    Captain Kasern
    World
    Tonberry
    Main Class
    Conjurer Lv 50
    Don't own a PS3 or a PS3 copy of the game. I bought a new copy of the PC game and added it to my 1.0. I received the pre-order items (moogle hat, etc) + Early Access but not 30 full days apparently.
    (0)

    www.Skyhawks.net.au

  7. #7
    Player
    ArkhamNative's Avatar
    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    890
    Character
    Santori Zhonets
    World
    Balmung
    Main Class
    Conjurer Lv 60
    Quote Originally Posted by Raymeo View Post
    Just moved from the PC and turned on my PS3 version to see if it was also unable to log in. I was prompted to link it to an account... again? I already did that though, which I know because I played through all of early access. Weird.

    Anyway, it gave me additional game time... this time. So if anyone else finds themselves to be in this situation, try both systems out again and see what happens.
    Oh yeah, SE unlinked all SE accounts from their PSN accounts after phase 3. It makes sense that you would have had to re-link them to let SE know your account had that free time.


    Quote Originally Posted by Kasern View Post
    Don't own a PS3 or a PS3 copy of the game. I bought a new copy of the PC game and added it to my 1.0. I received the pre-order items (moogle hat, etc) + Early Access but not 30 full days apparently.
    V1.0 (PC) customers couldn't apply a second PC code to that account. Maybe you just applied the pre-order code to your v1 service account, which gave only the pre-order items and early access? Or maybe you created a second service account under your main account and it got the 30-days free? Each service account is its own separate sub-account with its own set of characters.
    (0)

  8. #8
    Player
    Joshi's Avatar
    Join Date
    Sep 2013
    Posts
    4
    Character
    Joshi Knightwalker
    World
    Phoenix
    Main Class
    Gladiator Lv 60
    My free trial also ended today. Cant even add a sub so i can keep playing, I keep getting error 401 and error 601 when i finish putting in my card info
    (0)

  9. #9
    Player
    Kasern's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    131
    Character
    Captain Kasern
    World
    Tonberry
    Main Class
    Conjurer Lv 50
    Quote Originally Posted by ArkhamNative View Post
    Oh yeah, SE unlinked all SE accounts from their PSN accounts after phase 3. It makes sense that you would have had to re-link them to let SE know your account had that free time.



    V1.0 (PC) customers couldn't apply a second PC code to that account. Maybe you just applied the pre-order code to your v1 service account, which gave only the pre-order items and early access? Or maybe you created a second service account under your main account and it got the 30-days free? Each service account is its own separate sub-account with its own set of characters.
    In Support Chat queue now, will know soon enough.

    Quote Originally Posted by Joshi View Post
    My free trial also ended today. Cant even add a sub so i can keep playing, I keep getting error 401 and error 601 when i finish putting in my card info
    Also the cause for me too.
    (0)

    www.Skyhawks.net.au

  10. #10
    Player
    Lafaiel's Avatar
    Join Date
    Aug 2013
    Posts
    24
    Character
    Fiordiligi Ferarrese
    World
    Gilgamesh
    Main Class
    Marauder Lv 42
    Quote Originally Posted by Joshi View Post
    My free trial also ended today. Cant even add a sub so i can keep playing, I keep getting error 401 and error 601 when i finish putting in my card info
    I was actually having this problem for a while trying to update my card info for FFXI when I found out it was my browser blocking some payment service SE uses, used IE to update my info and it worked fine.
    (0)

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