Unable to loot key item in Castrum Meridianum

[df000]

Time: around 5:30 AM GMT+2
Frequency: once
World name: Sargatanas
Character name: Yuphemia Whitefur
NPC name: -
Monster name: Imperial Vanguard F-1
Class/Level: BLM 50
Party or solo: party
In-game time: ?
Area and coordinates: Castrum Meridianum (11,11)

1) killed 2nd Boss
2) attempt to pickup key item "Imperial Identification Key"
3) key item dropped into texture of some "debris"; unable to pickup

http://prntscr.com/1rrvos
http://prntscr.com/1rryjx

[Xetyline]

Greetings df000,

Thank you for posting your concerns about the Imperial Identification Key. I have made sure to submit all of your information to the development team and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking Here or Here for any details regarding the development team's investigation. Thanks again for your report!

Regards,
Xetyline