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  1. #1
    Player
    Wheaty's Avatar
    Join Date
    Sep 2013
    Posts
    2
    Character
    Belan Dren
    World
    Balmung
    Main Class
    Conjurer Lv 31

    FINAL FANTASY XIV: A Realm Reborn has stopped working

    Please help! I've already deleted the install folder, disabled av, downloaded client and re-installed FFXIV. Problem persists. I do not have an email from SE advising of suspicious activity. I've been playing on this client for about two weeks, then all of a sudden this weekend, the app crashes.

    Launcher opens fine
    Update runs fine
    Logging in works fine
    Pressing play opens the game client, which immediately crashes with the following details:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: ffxiv.exe
    Application Version: 1.0.0.0
    Application Timestamp: 522f769d
    Fault Module Name: ffxiv.exe
    Fault Module Version: 1.0.0.0
    Fault Module Timestamp: 522f769d
    Exception Code: c0000005
    Exception Offset: 008e17f6
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789



    -=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

    MyDocument C:\Users\eric\Documents
    FINAL FANTASY XIV - A Realm Reborn F:\SquareEnix
    FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
    ProxyEnable 0
    ProxyServer unspecified
    ProxyOverride *.local


    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    SYSTEM_OS Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)
    SYSTEM_CPU Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz (8 CPUs), ~1.7GHz
    SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
    SYSTEM_BIOS BIOS Date: 10/30/09 15:13:23 Ver: 08.00.10
    SYSTEM_LANGUAGE English (Regional Setting: English)
    SYSTEM_MEMORY 8116.352MB
    SYSTEM_VIRTUAL_MEMORY 2047.875MB
    SYSTEM_PAGE_FILE 16230.887MB
    SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 119.143GB SYSTEM_FREEDISC_SPACE 61.233GB
    SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 165.759GB SYSTEM_FREEDISC_SPACE 161.243GB
    SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 100.000GB SYSTEM_FREEDISC_SPACE 90.790GB
    SYSTEM_STORAGE S:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 100.000GB SYSTEM_FREEDISC_SPACE 77.300GB
    SYSTEM_STORAGE W:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 100.000GB SYSTEM_FREEDISC_SPACE 75.237GB
    SYSTEM_DIRECTX_VERSION DirectX 11
    SYSTEM_GRAPHICS NVIDIA GeForce GTX 460M
    SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
    SYSTEM_GRAPHICS_CHIP GeForce GTX 460M
    SYSTEM_GRAPHICS_MAKER NVIDIA
    SYSTEM_GRAPHICS_VRAM 1488.438 MB
    SYSTEM_GRAPHICS_SHARED_VRAM 2559.887 MB
    SYSTEM_GRAPHICS_DAC Integrated RAMDAC
    SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
    SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0013.2049
    SYSTEM_GRAPHICS_DRIVER_DATE 6/21/2013 8:06:36 AM
    SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
    3.0
    SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
    SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
    SYSTEM_SOUND Speakers (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {4C158ED3-BD3A-4A20-BC36-012E05B177C4}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6162
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/3/2013 8:48:40 PM
    SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
    SYSTEM_SOUND_DEVICE_ID {124CF449-8BF6-4DE6-BAF2-0B6B302718FE}
    SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
    SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6162
    SYSTEM_SOUND_DRIVER_LANGUAGE English
    SYSTEM_SOUND_DRIVER_DATE 4/3/2013 8:48:40 PM
    SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Mouse
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 7 SYSTEM_GAMEPAD_FOV 0
    SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
    SYSTEM_INPUT_NAME Keyboard
    SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0


    -=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

    Technical Support - Post New Thread - Google Chrome
    MealPlanner - Microsoft Visual Studio


    -=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Google Chrome
    ImgBurn
    Malwarebytes Anti-Malware version 1.75.0.1300
    Microsoft Help Viewer 2.0
    Mozilla Firefox 23.0.1 (x86 en-US)
    Mozilla Maintenance Service
    Microsoft Office Standard 2010
    Legacy of Kain: Soul Reaver
    World of Warcraft
    Microsoft NuGet - Visual Studio 2012
    Windows App Certification Kit x64
    Microsoft Visual Studio Premium 2012
    Steam
    WCF Data Services 5.0 (for OData v3) Primary Components
    Blend for Visual Studio SDK for Silverlight 5
    WCF Data Services Tools for Microsoft Visual Studio 2012
    Tools for .Net 3.5
    Microsoft Visual C++ 2012 Compilers - ENU Resources
    Microsoft .NET Framework 4.5 SDK
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
    Microsoft Visual Studio Team Foundation Server 2012 Team Explorer Language Pack - ENU
    Microsoft Expression Blend SDK for Silverlight 4
    Microsoft Report Viewer Add-On for Visual Studio 2012
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Windows Software Development Kit DirectX x86 Remote
    Visual Studio 2012 Update 3 (KB2707250)
    FINAL FANTASY XIV - A Realm Reborn
    Microsoft Visual Studio Ultimate 2012 XAML UI Designer enu Resources
    PreEmptive Analytics Visual Studio Components
    Microsoft ASP.NET MVC 3 - Visual Studio 2012 Tools Update
    Microsoft Visual C++ 2012 Core Libraries
    NVIDIA PhysX
    Microsoft Visual Studio 2012 Devenv
    Windows Software Development Kit
    Dotfuscator and Analytics Community Edition
    Blend for Visual Studio SDK for .NET 4.5
    Microsoft Visual Studio 2012 Shell (Minimum) Resources
    WCF RIA Services V1.0 SP2
    Star Wars: The Old Republic
    Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610
    Windows Software Development Kit for Windows Store Apps DirectX x86 Remote
    Visual Studio Extensions for Windows Library for JavaScript 1.0.9200.20789
    Microsoft® MechCommander® 2 Shared Source Release
    Update for Microsoft Visual Studio 2012 (KB2781514)
    Microsoft .NET Framework 4.5 Multi-Targeting Pack
    Apple Application Support
    Microsoft Visual Studio 2012 IntelliTrace Core x86
    Microsoft Visual C++ 2012 x86-x64 Compilers
    Windows Software Development Kit
    Microsoft ASP.NET Web Pages
    Microsoft Portable Library Multi-Targeting Pack
    Microsoft SQL Server 2012 T-SQL Language Service
    Microsoft Visual Studio Team Foundation Server 2012 Team Explorer
    Microsoft ASP.NET Web Pages - Visual Studio 2012 Tools
    Microsoft Visual Studio Premium 2012 - ENU
    Microsoft Visual C++ 2012 x86 Debug Runtime - 11.0.60610
    Apple Software Update
    Microsoft SQL Server Data Tools Build Utilities - enu (11.1.20627.00)
    Microsoft Visual Studio 2012 Shell (Minimum)
    Microsoft Visual Studio 2012 Shell (Minimum) Interop Assemblies
    Blend for Visual Studio Add-in for Adobe FXG Import
    Microsoft Web Developer Tools 2012.2 - Visual Studio 2012
    Microsoft Office Excel MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office PowerPoint MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
    Microsoft Office Publisher MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Outlook MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Word MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Proof (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Proof (French) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Proof (Spanish) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Proofing (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Shared MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office OneNote MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Microsoft Office Standard 2010
    Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589370) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760758) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
    Security Update for Microsoft Excel 2010 (KB2760597) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2553157) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB2760769) 32-Bit Edition
    Security Update for Microsoft Outlook 2010 (KB2794707) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
    Prerequisites for SSDT
    Security Update for Microsoft .NET Framework 4.5 (KB2737083)
    Security Update for Microsoft .NET Framework 4.5 (KB2742613)
    Update for Microsoft .NET Framework 4.5 (KB2750147)
    Security Update for Microsoft .NET Framework 4.5 (KB2789648)
    Security Update for Microsoft .NET Framework 4.5 (KB2804582)
    Update for Microsoft .NET Framework 4.5 (KB2805221)
    Update for Microsoft .NET Framework 4.5 (KB2805226)
    Security Update for Microsoft .NET Framework 4.5 (KB2833957)
    Security Update for Microsoft .NET Framework 4.5 (KB2840642)
    Security Update for Microsoft .NET Framework 4.5 (KB2840642v2)
    Microsoft Visual Studio Professional 2012
    Microsoft ASP.NET MVC 4 Runtime
    Microsoft ASP.NET MVC 4 - Visual Studio 2012 Tools - ENU
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Expression Blend SDK for .NET 4
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft SQL Server System CLR Types
    Microsoft Visual C++ 2012 Compilers
    Google Update Helper
    ATK Package
    Adobe Reader XI (11.0.04)
    Entity Framework Designer for Visual Studio 2012 - enu
    Microsoft Visual Studio 2012 Devenv Resources
    Microsoft ASP.NET Web Pages 2 - Visual Studio 2012 Tools - ENU
    LocalESPCui for en-us
    Microsoft Portable Library Multi-Targeting Pack Language Pack - enu
    Microsoft Visual C++ 2012 Extended Libraries
    LocalESPC
    JavaScript Tooling
    Microsoft Visual Studio 2012 Preparation
    Realtek PCIE Card Reader
    Microsoft Visual Studio Ultimate 2012 XAML UI Designer Core
    Windows Runtime Intellisense Content - en-us
    Microsoft .NET Framework 4 Multi-Targeting Pack
    Update for (KB2504637)
    Microsoft Visual Studio Professional 2012 - ENU
    Windows Software Development Kit for Windows Store Apps
    Microsoft Visual C++ 2012 32bit Compilers - ENU Resources
    Windows Software Development Kit EULA
    Visual Studio Extensions for Windows Library for JavaScript
    Microsoft SQL Server 2012 Management Objects
    Microsoft ASP.NET MVC 3
    Microsoft Visual Studio Premium 2012
    Kits Configuration Installer
    Microsoft System CLR Types for SQL Server 2012
    Microsoft Web Deploy dbSqlPackage Provider - enu
    SDK Debuggers
    Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610
    Microsoft Visual Studio 2012 Tools for SQL Server Compact 4.0 SP1 ENU
    Microsoft ASP.NET Web Pages 2 Runtime
    Realtek High Definition Audio Driver
    Windows XP Targeting with C++
    Microsoft SQL Server Data Tools - enu (11.1.20627.00)
    Microsoft SQL Server 2012 Data-Tier App Framework
    Microsoft Help Viewer 2.0
    Microsoft Visual C++ 2012 Core Libraries


    -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

    C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe 00000C14
    C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe 00000AD8
    C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe 00000B50
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001798
    C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE 00000C98
    C:\Program Files (x86)\Microsoft Visual Studio 11.0\Common7\IDE\devenv.exe 000004A4
    C:\Program Files (x86)\iTunes\iTunesHelper.exe 00000C48
    F:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 0000154C
    (0)

  2. #2
    Player
    Sinbios's Avatar
    Join Date
    Sep 2013
    Posts
    62
    Character
    Sinfonica Valendia
    World
    Excalibur
    Main Class
    Lancer Lv 50
    Same here, started randomly crashing recently.
    (0)

  3. #3
    Player
    Wheaty's Avatar
    Join Date
    Sep 2013
    Posts
    2
    Character
    Belan Dren
    World
    Balmung
    Main Class
    Conjurer Lv 31
    I wish it was random for me... Happens every single time I hit play.
    (0)