And what do you think contacting their customer support will do, except annoy people who have no control over this issue. Your best bet is to leave your post here, so the Developers can do something about their coding, or the Network OPs guys can optimize the servers. Contacting Customer Support will get you generic, canned, or scripted responses and just make it so the people that actually need help, can't get it.

You're only hurting your community by flooding CS.