Hacked / Account Suspended / No ETA

[Aorix]

Instead of swiping me with your claws from that pedestal, how about you lean down and help a poor guy out and lend me a hand since I'm so dumb and you're so smart - could you make a helpful suggestion as to what would be better to scan with, kind sir? Or do you want to continue being a bitch for absolutely no reason I can see, when I'm just trying to play a game I fell in love with and happy to continue to pay for despite all this.

I guess that's too much to ask for these days.

I did tell you, if you think you have a keylogger at all then you need to format and start fresh. There are a few programs that stop a lot of loggers proactively. However once a keylogger is on your system it isn't as easy to figure out how to get rid of it. Better safe than sorry.

[Brolleun-Hunter]

I can't even get my 30 days free code to active after 48 hours, and I'm pretty pissed about that, so I can only imagine what individuals with locked accounts must be livid about. I hope your issues are resolved and you can continue to play the game you enjoy, and I share the same worries when the lack of customer support is so staggering: in game and out.

[tort]

And what did your husband learn from this fiasco?

Most people should learn 1 simple rule from their first time being compromised in an MMO, and that is to NOT click the links you see in chat getting spammed all day. Yes, despite what your husband told you, or you may think, that is what happened, that is how he was compromised (Not hacked), he is the one who willingly went to the website, which caused this, not you, not anyone else, him.

It has absolutely nothing to do with SE "Security". He could have bought an authenticator/one time password if he wanted more security.

[Zareth]

IP Addresses are easy to mask these days. Proxies are so widely used now a days. Even if you yourself don't use it, your ISP might have one on their routers somewhere. Even if you work for that company, once it hits a router that is not owned by that company, it might have a proxy on that. Meaning an IP address is no longer a way to track things for sure. That being said, SE has actually offered several ways to make sure your account stays safe. There's the special one-time password that's available through your cell phone text messaging. With text messages usually being free to $0.50 USD at most, it's not a huge amount you'll be spending to keep your account safe. I'm not completely sure how this works but it doesn't cost that much and as far as I know, everyone that's used this method for sure (meaning I know them personally outside of FFXIV) has yet to have their account get hacked.

PS: I changed my password recently and I received an message about it right away on my own. If I didn't make that change, a simple click would've solved all my problems. The features are there and there are free and/or cheap alternatives. Please use them before your own account gets hacked too. And please, please, please don't click on those links that people spam. Let SE do that instead.

[JowyAvilon]

Either way, I think we can all at least agree on the fact that Square Enix's customer service is well below poor on this issue over all.