Hacked / Account Suspended / No ETA

[atopax]

Happened to me. Got to first place on chat queue then got the "There are no agents available to chat with you right now. Please try again later." Message. Hope you have better luck.

[Cirsce]

@Abraxis Yes, ignorance is bliss. People don't realize the massive amounts of ways you can crack passwords. We work in Internet Security and use lowercase, uppercase, symbols and numbers so the people with "lolpassword" only have a matter of weeks before they're number gets drawn and they're in here with us.

He's considering just getting a new account instead of waiting, since digital downloads are back up. We have friends who had their accounts under investigation for 6 months on on FFXI after they got comprised with a token. SE is either terrible or brilliant by making people spend more money.

@Spoolx / atopax We didn't get booted waiting for live chat, but the support agent could only "escalate" our "escalation". They were nice, but not really helpful.

[Dorin]

@Abraxis Yes, ignorance is bliss. People don't realize the massive amounts of ways you can crack passwords. We work in Internet Security and use lowercase, uppercase, symbols and numbers so the people with "lolpassword" only have a matter of weeks before they're number gets drawn and they're in here with us.

He's considering just getting a new account instead of waiting, since digital downloads are back up. We have friends who had their accounts under investigation for 6 months on on FFXI after they got comprised with a token. SE is either terrible or brilliant by making people spend more money.

@Spoolx / atopax We didn't get booted waiting for live chat, but the support agent could only "escalate" our "escalation". They were nice, but not really helpful.

How many characters long was your password?

More than 10, 20, 30?

[Kraun]

We work in Internet Security and use lowercase, uppercase, symbols and numbers so the people with "lolpassword" only have a matter of weeks before they're number gets drawn and they're in here with us.

Found your post amusingly ironical.

[Cirsce]

Found your post amusingly ironical.

That image is super old. And if I had to choose between a 30+ character password that contains uppercase, lowercase, symbols and numbers vs lolpassword, I know which one would be cracked faster. However, I'm glad I was able to be of some amusement to you.

[kaiyouske]

I'm not a fan of the 'buy another copy' to resolve the 'problem' method. Why are people rewarding SE for having a bad CS? To me, that's not acceptable. If my problem isn't resolved in a satisfactory and fair manner, they are getting reported and I won't be subscribing to this game.

[Spoolx]

Honestly I won't buy another copy, this game while fun has pulled at my heart strings more than its made me happy.
Between the ea failure, and unable to login, and now this.. Rather just play GTA and now be frustrated all the time.

[Abraxis]

I too have thought about purchasing a new copy, but as was mentioned, that's rewarding SE for piss poor customer service. I won't do that. But now i'm left with wondering what MMO I'll play now...I left WoW and RIFT already and other than MMOs that aren't even out yet (ESO and Wildstar) I have no interest in most other titles.

[Spoolx]

Got to 1 and it gave me the no agents available

[kaiyouske]

Well, I waited 5 hours today to queue up chat twice. Both times I got the 'No available agents.' message. I've since filed a formal complaint to upper management and submitted a complaint to the BBB. Let's see what happens now.