Hacked / Account Suspended / No ETA

[Spoolx]

Honestly I won't buy another copy, this game while fun has pulled at my heart strings more than its made me happy.
Between the ea failure, and unable to login, and now this.. Rather just play GTA and now be frustrated all the time.

[Abraxis]

I too have thought about purchasing a new copy, but as was mentioned, that's rewarding SE for piss poor customer service. I won't do that. But now i'm left with wondering what MMO I'll play now...I left WoW and RIFT already and other than MMOs that aren't even out yet (ESO and Wildstar) I have no interest in most other titles.

[Spoolx]

Got to 1 and it gave me the no agents available

[kaiyouske]

Well, I waited 5 hours today to queue up chat twice. Both times I got the 'No available agents.' message. I've since filed a formal complaint to upper management and submitted a complaint to the BBB. Let's see what happens now.

[veveaucent]

How do you submit a complaint to SE upper management?

[kaiyouske]

I submitted a formal complaint ticket and stated to forward it to their upper management. I doubt it'll actually get there but thought why the hell not anyways.

[Mapleine]

Totally agree, it's just a simple IP check to see whether or not of the account was legitimately hacked or not.

Clearly he hopped a plane from North America to Shanghai and made it in 45 minutes, I will not be fooled.

They need an IP guard, period, not up for discussion. Blankets the problem in a mandatory and effective fashion. Security tokens are nice, but not as potent and are optional. Security shouldnt be an option, these gil sellers are a plight on us all.

Even though I've not played the game in ages, I still personally enjoy watching the occasional Guild Wars 2 auth request from China slap against my email like a fly to a windshield. I'm an advanced user who runs anti malware, anti virus, goes to carefully picked sites and use a bevy of convoluted passwords and they even get past me, lax users are toast. There are vulnerabilities everywhere, down to banner ads on legit sites with flash exploits. Square needs a mandatory wall of security.

[Panthur]

Heh i've had WOW emails in horrendous english, with terrible syntax, informing me i was breaching the EULA or something by selling gold, and to log in with the link handily provided to me on the email to update my info, or some such.

Reported it to Blizzard (no idea if they ever did anything but the spam eventualy stopped after 6 moths so i guess they shut down the phishing site). Course at the time, my account wasn't even active and i hadn't played in 5 years. /boggle.

Logged in through my bookmarked site to make sure everything was ok and played some during the f2p campaign a while ago. Game is okay but the graphics are really cartoony, why i left in the first place after the game was released about 4 months later.

[Cirsce]

@Panthur Many people get those on WOW, I always expect exploits in MMOs. The market is too great for selling gold to ever expect them to stop trying to comprise accounts and resell stolen digital money to your neighbor.

The real test is how the game responds to it. If someone's account can get hacked, used to spam gold sales, and suspended all under 10 hours then they have the man power to unlocked in that amount of time too.

[Runoff]

Another good way to maybe stop the amount of accounts getting hacked would be to make 24hr account lockdown on 3 incorrect passwords both ingame and on this forum would render brute force useless.