I think that having character transfers before digital download might help since it would give them more of an idea of where people are going to end up. Personally me and my boyfriend are going to transfer from a high population legacy server to a lower population. If there is a lot of people doing things like that then new players would have a better idea of what the servers will be like when they start playing. Seriously can't tell you the number of times I start an MMO thinking the server I have is great and then I get to end game to find out no one is really even on the server anymore. Though I do agree both should be done and hopefully soon.