And Week 4 of being ignored by tech support

[MyJustWhy]

I bought the game, Registered, Downloaded, Played, FeelsGoodMan.jpg
For one day. Then square did something to their database, erased the service from my account? Who knows. Now when I log in, it asks me to register again and says my code has already been registered.

I submitted a support ticket, no reply.
Week later they have a form for you to fill out. I do, get a ticket, no reply, still can't play.
Another week, see on the forum they wiped the support database, says to submit another ticket. Submit ticket again using form.
Now forth week, still no replies, new form on support page, fill that out, new ticket number, SoPissedOffRightNow.jpg

The game worked, I was 'registered' I could play the game, I know I didn't break anything. What the hell is going on? Why is this so hard for them to fix?

My latest and greatest ticket number is 2829874 in case a square agent reads this and decides they care.

[Nekodar]

What code did you register? The early access code or the actual game code?
What version did you buy? Physical? Digital?

[ZohnoReecho]

You bought the preorder?
The physical copy had a preorder code sent to me by email and then the service code was inside the package I got home.
The digital copy should send you a preorder code first and then the service one should be sent later by email or retrieved from the site who sold you the game.

[MyJustWhy]

They almost replied. I got a form letter of sorts... It is all outdated and doesn't even mention the MogStation, which is required now and some of the steps are not needed or possible. But anyway, here is their response if anyone else is in the same position.

Thank you for contacting SQUARE ENIX support,

To begin playing the game, please perform the following procedures.

1. Prepare your playing environment
Follow this link for more on minimum system requirements.
http://support.na.square-enix.com/fa...67229&ret=main

2. Obtain your pre-order bonus code
Depending on your pre-order method, the procedures to obtain your pre-order bonus code will differ.
Follow this link for more on pre-order bonus codes.
http://support.na.square-enix.com/fa...68239&ret=main

3. Register your pre-order bonus code
?Registration
Access the pre-order code registration page and follow the instructions.
[Pre-order code registration page]?https://secure.square-enix.com/accou...arlytop?rgn=na

*Your pre-order code can only be registered once.
*If you have played FFXIV version 1.0 or participated in any of the beta phases, please log in to your Square Enix Account before registering your pre-order code.
*You will only be able to play FFXIV: ARR on the Square Enix Account to which the pre-order code was registered.

4. Select service account
?If you have played FFXIV version 1.0 or participated in any of the beta phases
To participate in Early Access using your existing Square Enix Account, select the appropriate account.

?If you are a new player
Select "Create a new service account."

*This decision cannot be reversed, so please be cautious.

5. Download and install the game client
The Windows client download page will appear, so follow the instructions to download and install the client.

*If the download is not successful, use the following URL to reattempt the download.
Early Access client download URL
http://www.finalfantasyxiv.com/playersdownload/na/?


6. Activate FINAL FANTASY XIV: A Realm Reborn
Run the installed "FINAL FANTASY XIV ? A Realm Reborn" client.
*If you selected "Create a desktop shortcut" when installing, a shortcut icon will be displayed on your desktop.

7. Log in
Following the on-screen instructions, log in to the Square Enix Account to which the pre-order code was registered.


8. Begin play
Once the above procedures have been completed, the game can be played. Press the "Begin play" button.

If you have any questions or concerns, please access the FINAL FANTASY XIV: A Realm Reborn Play Guide.
?FINAL FANTASY XIV: A Realm Reborn Play Guide
?http://na.finalfantasyxiv.com/lodestone/playguide/


Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.

Of course if you WERE in my position, you couldn't post here because you have to have an ingame character to post here. Super convenient.

[kaiyouske]

That seems like an automated email to me. Follow up with them and contact them through your ticket if you can.

[MyJustWhy]

I would file a complaint, but I don't think they care.
Been trying to follow up, all they do is blow me off. A full month now. This was their latest email.

--Dear Customer,
--
--Regarding your request for account support. Please find your answer below.
--
--Please note that the unlock and early access codes are not one in the same. The early access code (for PC, this starts with the prefix RAAU) is used specifically for registration of early access and pre-order bonus items (Mog Cap and Cait Sith doll) whereas
--the full retail unlock code (for PC, this starts with the prefix R4WU, R4VU, RCWU, or RCVU) is used directly to unlock or register a full fledged FINAL FANTASY XIV: A Realm Reborn service account. The pre-order code would be received via e-mail or printed on --the receipt from the retailer when the pre-order was placed and the full retail unlock code would be received via e-mail or inside the instruction manual on the day the game is launched or when the game was picked up from the retailer. We apologize for the
--confusion this may have caused.
--
--Thank you for contacting the SQUARE ENIX Support Center.
--___________
--For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.

They send the email, then close the case ignoring my replys. I know because they send me email surveys asking how my experience contacting support went.

--Dear Customer,
--
--Our records show that you recently contacted Square Enix Customer Service to receive assistance.
--We are very interested to hear more about your experience during this process and it would be greatly appreciated if you could spare a few moments to answer a short survey and help us to improve our service.
--
--Please find the survey here: https://support.na.square-enix.com/e...678dc3dd3Dca0F
--
--Thank you,
--The Square Enix Customer Service Team
--
--This is an automated message. Please do not reply to or send any correspondence to this e-mail. Should you have any questions or concerns, we ask that you please visit the SQUARE ENIX Support Centre at http://support.na.square-enix.com/index.php

[Orma]

Hey did you buy directly from square?
Check the post here, see if any of it helps. Good luck.
https://pay.reddit.com/r/ffxiv/comme...to_enter_your/

[Nekodar]

Why do you ignore what they are actually telling you?
Why do you ignore what other people here on the forum are telling and asking you?

[ZohnoReecho]

It's easy. follow the numbers. (go to 0)

0. what did you buy?
. pre-order (go to 1)
. not a pre-order (go to 3)

1. did you register your pre-order code?
. yes (go to 3)
. no (go to 2)

2. why you no register code!? register the pre-order code (go to 3)

3. did you register the windows/ps3 service code?
. yes (go to 5)
. no (go to 4)
. yes, but I messed up and registered it for a new service account (go to 9)

4. register the service code (go to 5)

5. are your free days expired?
. yes (go to 6)
. no (go to 8)

6. did you set up the monthly payment?
. yes (go to 8)
. no (go to 7)

7. set up your monthly payment (go to 8)

8. can you login now?
. yes (go to 10)
. no (go to 9)

9. call SE again until their phones blow up

10. enjoy the game.

[Boretalith]

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.