And Week 4 of being ignored by tech support

[MyJustWhy]

I would file a complaint, but I don't think they care.
Been trying to follow up, all they do is blow me off. A full month now. This was their latest email.

--Dear Customer,
--
--Regarding your request for account support. Please find your answer below.
--
--Please note that the unlock and early access codes are not one in the same. The early access code (for PC, this starts with the prefix RAAU) is used specifically for registration of early access and pre-order bonus items (Mog Cap and Cait Sith doll) whereas
--the full retail unlock code (for PC, this starts with the prefix R4WU, R4VU, RCWU, or RCVU) is used directly to unlock or register a full fledged FINAL FANTASY XIV: A Realm Reborn service account. The pre-order code would be received via e-mail or printed on --the receipt from the retailer when the pre-order was placed and the full retail unlock code would be received via e-mail or inside the instruction manual on the day the game is launched or when the game was picked up from the retailer. We apologize for the
--confusion this may have caused.
--
--Thank you for contacting the SQUARE ENIX Support Center.
--___________
--For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.

They send the email, then close the case ignoring my replys. I know because they send me email surveys asking how my experience contacting support went.

--Dear Customer,
--
--Our records show that you recently contacted Square Enix Customer Service to receive assistance.
--We are very interested to hear more about your experience during this process and it would be greatly appreciated if you could spare a few moments to answer a short survey and help us to improve our service.
--
--Please find the survey here: https://support.na.square-enix.com/e...678dc3dd3Dca0F
--
--Thank you,
--The Square Enix Customer Service Team
--
--This is an automated message. Please do not reply to or send any correspondence to this e-mail. Should you have any questions or concerns, we ask that you please visit the SQUARE ENIX Support Centre at http://support.na.square-enix.com/index.php

[Orma]

Hey did you buy directly from square?
Check the post here, see if any of it helps. Good luck.
https://pay.reddit.com/r/ffxiv/comme...to_enter_your/