regarding RMT shouting.

[Firesped]

I just read the details of the action taken on RMT shouting here.

09/12/2013 11:32 PM
Regarding RMT Advertisements (Sep. 12)
Having confirmed in-game advertisements for RMT* sites, we have taken the following actions to address this issue.
*RMT (Real Money Trade) is selling account or game data with actual currency in the real world.

[Period]
Sep. 5, 2013 to Sep. 10, 2013 (PDT)
- Accounts receiving disciplinary action for RMT advertisement: 828 accounts
- Action Details: Permanent ban from FINAL FANTASY XIV

In addition to chat filters, we will continue to address RMT activity through cooperation with our GM teams and STF (Special Task Force). When you see an RMT advertisement, please file a report by using the in-game command [System Menu] -> [Support Desk] -> [Contact Us] -> [Report Cheating].

the issue that concerns me is that it seems the RMT have started hacking accounts to shout on and steal all the movie off of their characters. At first the names were names RMT would make but recently the names are legitimate names.

I have been hacked in WoW and they created characters on other worlds to shout about their service with. Due to that I have taken precautions to prevent it from happening again. Including changing the account email address to a new address only used for the game. and now that people can login to the game with email addresses, it puts accounts more at risk to being hacked. The other thing I did was attach a security token to the account. Blizzard has the same device that you have, the digipass go 6. Just this week, I had to change my password on my Japanese Square Enix account because RMT tried to get into it.

Permanent ban seems a bit harsh and I hope that it is being confirmed if the accounts are indeed stolen accounts or not. I hope that you are taking the time to attempt to get the accounts back to their original owner so they can enjoy the game.

it would be nice for a dev to respond to this issue.

-Firesped