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  1. 09-14-2013 11:30 PM #1
    Haru
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    Mar 2011
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    Limsa Lominsa
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    511
    Character
    Haru Miaru
    World
    Excalibur
    Main Class
    Goldsmith Lv 60

    Has anyone has thier 'service account' accident corrected yet?

    If so how long did they take to fix it?
    (0)
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  2. 09-14-2013 11:31 PM #2
    Shiyo
    Player Shiyo's Avatar
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    Apr 2011
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    946
    Character
    Shiyo Kozuki
    World
    Leviathan
    Main Class
    Arcanist Lv 70
    Live support - > 1 day(EU). Americans are screwed apparently.
    (0)
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  3. 09-14-2013 11:35 PM #3
    Haru
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    Haru Miaru
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    Excalibur
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    Goldsmith Lv 60
    Quote Originally Posted by Shiyo View Post
    Live support - > 1 day(EU). Americans are screwed apparently.
    Hey Shiyo, do you have the number you rang or the website you used?
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  4. 09-14-2013 11:36 PM #4
    Shiyo
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    Character
    Shiyo Kozuki
    World
    Leviathan
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    Arcanist Lv 70
    Quote Originally Posted by Haru View Post
    Hey Shiyo, do you have the number you rang or the website you used?
    The FF11 live support website, FF14 doesn't have live support site yet but FF11's works for FF14.
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  5. 09-14-2013 11:41 PM #5
    Haru
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    Haru Miaru
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    Excalibur
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    Goldsmith Lv 60
    ok thank you i will give it a try
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  6. 09-15-2013 12:02 AM #6
    Feyniphia
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    Aug 2013
    Location
    Gridania
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    354
    Character
    Sophie Kiri
    World
    Jenova
    Main Class
    Conjurer Lv 60
    Mine is fixed, I live in NA. PS3 CE.
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  7. 09-15-2013 07:20 AM #7
    Haru
    Player
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    Haru Miaru
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    Excalibur
    Main Class
    Goldsmith Lv 60
    Quote Originally Posted by Feyniphia View Post
    Mine is fixed, I live in NA. PS3 CE.
    Feyniphia Did you have to ring customer support? I have had my ticket open for about a week now.
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  8. 09-15-2013 07:40 AM #8
    Feyniphia
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    Aug 2013
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    Gridania
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    Sophie Kiri
    World
    Jenova
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    Conjurer Lv 60
    Quote Originally Posted by Haru View Post
    Feyniphia Did you have to ring customer support? I have had my ticket open for about a week now.
    Nope, had to wait 5 days though. (After making the ticket.)

    Edit 2 to those who are curious: No live chat either. Just had to wait the 5 business days, just like they said.
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    Last edited by Feyniphia; 09-15-2013 at 07:43 AM.
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  9. 09-15-2013 07:47 AM #9
    Avenes
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    Aug 2013
    Location
    Gridania
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    Character
    Avenes Ai
    World
    Cactuar
    Main Class
    Lancer Lv 20
    I've waited over 2 weeks now with no fix or even contact from SE support.
    FF11 live chat asks for phone number, credit card number (last 4 digits) address and zipcode, etc, etc. I don't even know why cc number is needed as I didn't use cc for this...
    I might have to resort to calling their infamous call center as my main account only has 3 days left. /sigh
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  10. 09-15-2013 07:48 AM #10
    Phogg
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    Jun 2013
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    72
    Character
    Phogg Machine
    World
    Cactuar
    Main Class
    Gladiator Lv 50
    It took my wife about a week after submitting a ticket, including 2 chat support and 1 phone support calls. None of those helped though, just submit a ticket and they will fix it eventually in their own, incredibly slow time.
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