I totally agree. I play on PS3 and my account just got hacked 5 days ago, the hacker stole gil and alagan pieces. I opened up a ticket for data recovery and it says it takes 7-10 days to recover what the hacker stole from me. I admit that it is my fault for not securing my account with a token but Square Enix support is one of the worst service I have ever seen. There's no phone number to contact them regarding my issue. I got queued for an hour on live chat >only to get disconnected. I got no assurance at all if they are able to recover what I lost. Now, save yourself the trouble. Secure your account with a token.