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  1. 09-14-2013 12:48 PM #1
    thReality
    Player
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    Join Date
    Sep 2013
    Posts
    4
    Character
    U'quih Nunh
    World
    Tonberry
    Main Class
    Thaumaturge Lv 26

    Support ticket responds time

    I used software token and didn't write down emergency removal password(I admit that I've never seen this word before until I realize it is needed for remove the OTP)

    So,I warn everyone that if you are using software token you should log in and find this password .

    Because you will need it when you restore or format your phone.

    You have to remove and reactivate OTP.

    I fired my support ticket 5 days ago and haven't got any respond but auto reply message.

    Not sure if they received my ticket or not since auto reply message state clearly that they will responds in 2 days .
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  2. 09-14-2013 01:09 PM #2
    Lucipurr
    Player
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    Join Date
    Sep 2013
    Location
    Ul'dah
    Posts
    275
    Character
    Estrella Light
    World
    Ragnarok
    Main Class
    Arcanist Lv 50
    Yeah tickets and chat support won't work, only calling does xD
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  3. 09-14-2013 02:03 PM #3
    EmeraldSerenade
    Player
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    Join Date
    Aug 2013
    Posts
    189
    Character
    Roxie Revolver
    World
    Balmung
    Main Class
    Goldsmith Lv 100
    You're going to have to call. It's been over a week and my Tickets still open. I wouldn't be surprised if they just closed it without responding. (Again)
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