Well I'm aware of the ways people hack accounts and i assure you my password is nowhere near easy to get even through brute force. In addition i have set up the one-time password service using my android phone. Through this they should not by any means be able to get through. I have scanned my computer and gone through all necessary cleanup to make sure nothing was keylogging me.

The issue now lies with the fact that the hacker was never removed from my account. They stayed logged in through my call with support and after therefore while i changed my password and all login information they were still on my account, it does not kick anyone current logged on when you: change passwords, setup one-time password, deactivate your game account alltogether, try logging in yourself. None of it will kick someone from your account, and on top of all that, Square Enix Customer Support will not either, even if they claim they have/will.

I appreciate your feedback and trying to help but I have done all in my knowledge that is possible to resolve this and nothing has helped.