How is SE handling Hacked Accounts.

[Krimzin]

So, I log off on Wednesday Night around midnight. I go to work next day and try to log on Thursday about 1pm. I get an error message saying my account isn't registered.

I call SE spend 1h 58m waiting only to get DC. I call back.. at 1h 46m I get a rep on the line. I tell him what's going on and he promptly tells me my account has been banned for RMT issues. Are you out of your mind.. I have 100k gil to my name and have done nothing but bust my ass leveling, gearing and paying repair bills. He says my account was compromised. So they put in a ticket to escalate it to JP so they can investigate and hopefully restore my account. Its now been well over 48hours and I call SE. I sit for 1h 40m before I get a rep and he can tell me absolutely nothing. He can only tell me that it is under review and there is no ETA available.

From talking to other FF players, the hacking is running rampant. 9 players from a guild on Behemoth, 16 players from a guild on Hyperion and that's not even scratching the surface.
Apparently there are multiple "FFXIV Fan Info Sites" that are being run by hackers. When you go to the site you get an embedded key logger. I've only been to a few of those sites, like ZAM, XIVDB.com are the main ones I use.

It almost feels like SE are dragging their feet on the hacking issues.

[cooler989]

I have lost all faith in waiting for we to rollback my account. I have closed my ticket and moving on all I want to do is play screw my lost Gil..

[Trezzahn]

Agreed i'm currently at 3 days with no access, I hope they get this sorted out faster... and get better at it as time goes along.

[Tyzeon]

I feel your pain but, this is the exact reason I don't use fan/info sites. I will tell you however from what happened to me SE will first look to see if you bought gil then restore your account and tell you get security key/token or next time they'll leave it banned. From what I understand most of the folks who got hacked bought gil or got careless with the account passwords ,using the same password they used for the game as passwords on these "info" sites, not saying you did but it's common in the players I've spoken to who got hacked.

P.S.
Forgive my english I'm from Jamaica and our english uses a lot of slang.

[Deila]

I really feel bad for you guys... You have my hope that you're up and running very soon. I agree with Tyzeon about using the same password everywhere: It's a dangerous game. Don't do it. But I am curious if any of you have the security key generator. The app is free if you have smart phones or the security key itself is a few bucks that could save this headache. If you DO have the generator, then I am truly scared about SE's security practices...

[Aenarion]

Completely misunderstood the post at hand.

Not an uncommon thing in these forums, most of these people probably didn't read anything other than the title.

[Heartthrob]

Out of curiosity what browser or browser add-ons do you use?

[Morthis]

What do you expect them to do, besides do what they're already doing? They can't prevent this, account security is the user's responsibility.

[Pavise]

In all honesty OP I'm not sympathetic with your plight at all due to the fact that pretty much everyone who's ever had an account hacked has gone to a malicious site with intent on buying in game currency.

[Ryujin_Ketu]

In all honesty OP I'm not sympathetic with your plight at all due to the fact that pretty much everyone who's ever had an account hacked has gone to a malicious site with intent on buying in game currency.

It's posts like these that really show how ignorant and ridiculously stupid some people can be. It makes zero sense.

"with intent on buying in game currency"...really?...REALLY?

Just stop posting you troll.