RMT spam fixes need to happen sooner then later

[Ninjaii]

Still not reading. A temp ban for investigation. Please keep rolling your face across the keyboard though.

U can come up with all the snide remarks you want, but your suggestion is utterly foolish because it can be exploited to make the problem worse instead of better. and again it's only to negate a secondary effect that is 'annoying you; and still ignoring the primary threat of the accounts being stolen to be used for the chat spam.

Gms are paid to be there, but refuse to proactively work on the problem. The secondary problem.

The primary problem is the accounts being stolen and SE still has no idea how that is happening.

[GilbertLapine]

Stuff.

If you really want players to report regularly, you set up achievements for the number of RMT reported and successfully banned. I'd start hunting RMT just for that.

[veveaucent]

What exactly is being done to investigate these banned accounts? I've been suspended since Friday and have yet to even receive an e-mail as to why my account has been banned. My ticket will be close shortly because they only keep them open for so long even if they don't get to them and good luck getting through on the chat/telephone system. Yes the primary problem is this gold seller spam is coming from hacked accounts. I've lost access to my XIV account and years of progress on XI. SE we deserve to know what you are doing about this. A rather generic response along the lines of there's this RMT problem and we're supposedly working on it is not good enough.

[Ninjaii]

Sorry had to snip to get it to fit.

I talked to Se Support again earlier today. Your FFXI should still be able to be accessed (contrary to the statements on the link in the Lodestone). And they keep a different log of compromised accounts than just the support ticket u initially sent. So if your support ticket 'closes' it doesn't close the process of recovering your account, you'll still want your support ticket number obviously though so they can access what they need in their secondary log when u dont get ur e-mail or progress is taking forever (and with SE I would expect both to occur). Although it is pretty pathetic that it takes at least 2 business days for them to send out an automated response e-mail and then at least 7 more business days before they even start the recovery process. If you've never contacted a Support Center employee you still need to do so, and the phone support is the only part of SE Support that is doing anything about the situation. You're wasting your time w the Live Chat and the e-mail support because they are doing absolutely nothing. Live Support automatically drops your ticket because it automatically drops tickets that have been waiting for over an hour (which is currently all tickets). It is normally taking about 2 hours to get into their phone support and then addressing your issue.

[Ketten]

I've already blacklisted about 37 gold sellers by now and the spam is seriously never-ending. One day of not going to a city and there's two or three gil sellers spamming repeatedly, blocking out all other conversations. Most of the time they move too fast to even blacklist efficiently. It's getting ridiculous. Something needs to be done.

[Discordia]

Greetings,

We would like to apologize for the inconveniences that RMT spam has been causing. We are diligently investigating any incoming reports or sightings of RMT shouts and banning them as soon as possible. In addition, we are working on speeding up the investigation flow.

Please also make sure you look into the reports of speed and warp hacking. I've already put in my report for a warp hacking incident and hope the perpetrator(s) get banned. Incidentally, the iron mining nodes outside of Copperbell Mines seem to be populated with mining bots as no one ever responded to me when I asked about them seeing (a confirmation) of the warp hacking.

[Kewitt]

I really think it's getting worse.

I turned off shouts, till that last big patch. now I'm getting tells and shouts. Blisting them all isn't a option.

[Lobselvith]

What i would like is the ability to engage Gil sellers in PvP Combat, Nothing like a mass extinction to set things right!!! =D

[Archie_Griffs]

I am sorry... but what? Incoming reports? "sightings"?

These aren't UFOs we are talking about here!

Why don't you just log into each server and visit each city for yourself? You cannot possibly miss the wall of spam that fills your chat window in every single city zone. Why should any of us have to file a report? Why are you guys just sitting around waiting for reports to come in? Be proactive on this, open your eyes and solve the problem.

Unfortunately there's more to it than that. Bots will change their IP address and keep coming back. Considering they'd probably have to pay for the game again, at least they would be giving SE some more money though. Bots are mindless pieces of .. without a heart and will come back like weeds. The least we can do is make these weeds pay some more rent while they're working on a permanent solution.

[JadeWhitethorn]

Idea: If you don't have gil on you, you can't shout. Each shout costs 100 gil. Problem solved!