Registration code scratched out?

[RyuPower]

was the game case SEALED when the game was bought

[Calindor]

http://support.na.square-enix.com/co...p?id=5382&la=1

[Zabuza]

http://support.na.square-enix.com/co...p?id=5382&la=1

Already been there, all it allows me to do is make a ticket, does not give me live chat or a phone number. As for whether the case was sealed when he got it, I do not know, though I would assume it was. I will ask him when he gets home.

[Arminus]

was the game case SEALED when the game was bought

That's what I was going to ask. Sounds like he might have bought a game that had been returned to the store, stuff like this is why most stores (at least decent ones) won't take back opened PC games.